Why This Job is Featured on The SaaS Jobs
Operations leadership roles remain pivotal in SaaS because they translate product and customer signals into repeatable ways of working across functions. A Customer Centric Operations Director typically sits at the intersection of customer experience, process design, and internal governance—areas that become more complex as SaaS organisations expand portfolios, regions, or delivery models. With multiple locations and an on-site setup, the remit likely involves aligning stakeholders who operate with different local constraints while maintaining consistent customer outcomes.
From a SaaS career perspective, this kind of position builds durable operating-system skills: defining cross-functional metrics, standardising workflows, and creating feedback loops that improve how teams serve and retain customers over time. The experience tends to transfer across SaaS categories because most subscription businesses face similar challenges around handoffs, lifecycle management, and scaling service quality without relying on heroics. It also strengthens fluency in how operational decisions impact recurring revenue drivers.
This role suits professionals who prefer structured problem-solving, stakeholder management, and turning ambiguity into clear operating rhythms. It is a strong fit for leaders motivated by customer impact through systems and execution, rather than owning a single functional silo.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
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