Why This Job is Featured on The SaaS Jobs
Glia sits in a mature, category-defining corner of SaaS: AI-enabled customer service infrastructure for regulated institutions. An Enterprise Account Executive role here is notable because it operates at the intersection of platform adoption and operational change—selling software that touches multiple channels, stakeholder groups, and risk considerations common in banking and credit unions.
From a SaaS career perspective, this kind of enterprise motion builds durable skills in running structured, multi-threaded deals and translating product capabilities into measurable business cases. The emphasis on ROI analysis and navigating complex buying processes maps well to how modern SaaS companies scale: disciplined qualification, value engineering, and repeatable execution across a defined account set, rather than opportunistic selling.
This role tends to suit sales professionals who prefer strategic account planning and stakeholder orchestration over high-volume transactional cycles. It is also a strong fit for someone who wants to deepen domain fluency in customer experience/contact center modernization within a SaaS model, while working closely with a BDR-sourced pipeline and established sales leadership expectations.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Glia
Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.
Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.
We're growing rapidly, and seeking results-driven sales professionals to join our growing team. If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading!
The Role:
As a vital member of our Sales team, you will play a crucial role in advancing Glia's growth strategy. Your primary focus will be on driving new revenue from a select group of target accounts while also nurturing leads generated by our BDR team. If you're seeking to be part of a company experiencing rapid revenue growth, and you're excited about working with a highly valuable product that serves the digital transition of the world's Financial Institutions, this opportunity is tailor-made for you. Your experience will be instrumental in shaping our sales strategy and collaborating with Sales leadership who have successfully built a $1B valuation company.
What You'll Do:
- Drive growth opportunities within top-tier enterprise accounts, setting the stage for business expansion.
- Develop expertise in digital transformation and customer experience, establishing yourself as a leader in these domains.
- Utilize a strategic, data-driven approach to guide clients toward innovative solutions.
- Showcase the value of our platform with compelling ROI analyses that highlight its transformative impact.
- Leverage your negotiation skills to secure large contracts involving multiple stakeholders.
Qualifications:
- 6+ years of SaaS experience
- 3+ years selling into Financial institutions or contact centers/customer experience software
- 3+ years of complex sales experience
- A track record of consistently exceeding performance expectations.
- Outstanding communication proficiency in phone, email, and other channels.
- Ability to Navigate complex and intricate sales processes.
- Proficiency in advanced sales methodologies such as MEDDIC or Command of the message
*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com, mailboxes for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
*Want to know more about working at Glia? Check our Glia's Career FAQs
