Why This Job is Featured on The SaaS Jobs
Metabase sits in a distinctive part of the SaaS ecosystem: product-led analytics with an open source foundation and a large, mixed customer base that ranges from small teams to enterprise deployments. That combination tends to create real operational complexity around contracting, risk, and compliance as usage expands across industries and regulated environments. A commercial operations remit in this context is tightly coupled to how a SaaS company converts adoption into durable revenue.
The role’s SaaS career value is in building “revenue infrastructure” rather than running point-in-time deals. Ownership of templates, review workflows, and a contract management system develops a practical understanding of how SaaS terms, privacy commitments, and risk decisions translate into scalable processes. Partnering with Sales and external counsel also builds cross-functional judgment that transfers well to other subscription businesses navigating enterprise procurement.
This position is best suited to a generalist who likes ambiguous problem spaces and prefers designing systems over managing headcount. It will fit someone who can move between careful reading of complex documents and process improvement, and who wants a seat close to the mechanisms that let a SaaS company serve larger, more regulated customers without adding friction.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Metabase is the easiest way for people to get insights from their data, from tiny startups who get up and running quickly to major corporations with tens of thousands of users. That's why people
love us.
We bring data tools with the elegance and simplicity of consumer products to the crufty world of enterprise business intelligence. We provide an opinionated open source starting point for how companies should measure, analyze and share their data, which is used by tens of thousands of companies.
Metabase’s BizOps & Finance team is a small, high-leverage group that builds the systems keeping the company running smoothly behind the scenes. We cover a wide range of areas — finance and accounting, sales operations, legal operations, compliance, and account management — but we treat them all as flavors of operations. Whatever the task, we take a systems-driven approach — design it, build it, and run it (ideally, automatically). Our goal is to free the rest of the company to focus on building great software.
We’re looking for a high-powered generalist with strong verbal and analytical reasoning skills to own and run our commercial operations. In this role, you’ll be responsible for the systems and processes that underpin how we contract with customers and manage commercial risk, helping us close deals efficiently and serve a broader range of customers. You’ll manage contracting, partner closely with internal teams and external counsel to make business decisions on risk, and lead key compliance initiatives, translating complex requirements into practical, scalable processes. This role is well-suited to someone who is comfortable moving between big-picture thinking and detailed execution, and who enjoys turning ambiguous problems into working systems that reduce friction and help the business grow.
Responsibilities
- Partner with external counsel and our Sales team to identify and mitigate business risks during contract reviews
- Maintain and update contract templates, terms of service, privacy policies, and related documents
- Improve and maintain systems that support our commercial operations (e.g. routing contract reviews, implementing and building-out our contract management system)
- Drive compliance-enhancement projects to reduce risk and expand our ability to serve regulated and enterprise customers.
- Note that this is not a people-management role
About you
- You come from either a generalist business background (e.g. consulting, operations) or a legal background and are excited to expand beyond a purely legal role into commercial and operational decision-making
- You are a structured, analytical thinker with strong verbal reasoning skills, comfortable working with complex written materials and ambiguous problems
- You are comfortable working with numbers and have the ability and interest to learn financial concepts
- You can reason through business processes end-to-end and have the aptitude to improve or automate them over time
- You collaborate effectively with internal stakeholders and external experts (e.g. lawyers, customers)
- You are organized, able to manage multiple projects in parallel, and reliably drive work to completion
- You have demonstrated sound judgment, ownership, and a bias for action in fast-paced environments
- You bring a low-ego attitude — no job is too small or too large
- Strong academic background with evidence of analytical rigor
- Nice-to-have: MBA
We're a global team (50% outside the US), fully distributed (from Thailand to California), who get things done asynchronously, with plenty of uninterrupted time, supporting each other to do the best work of our careers. We offer flexibility (define your own schedule and work from wherever you want), autonomy, and an environment that fosters growth, learning, and development. We're relentlessly user-focused and believe in building long-term value, not short-term hacks. And we raised a $30M Series B to take our approach to the next level for years to come.
For U.S. applicants: Metabase participates in the federal E-Verify program, which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire.
