Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Description
Are you naturally curious to explore new technologies and share their benefits with others? Are you keen to become an empathetic consultant, a real trusted advisor and Genesys ambassador? Are you always ready to jump on an ease and personalized conversation by using multithreading across email, voice, LinkedIn, video, etc. channels?
The Sales Development Representative is responsible for generating a quality new business pipeline for the sales force through a combination of inbound and outbound efforts. They also may serve as the main point of contact to develop relationships with incoming calls and web inquiries.
Key Responsibilities:
Develop rapport with contacts by offering resources (webinar invitations, white papers, relevant blog articles, etc.) and understanding where the prospect is in the buying process
Transform Marketing leads to sales opportunities that meet a minimum qualification criterion (BANT), by educating and challenging prospective buyers
Partner with field sales representatives on targeting account planning and competitive strategies
Engage in outbound prospecting including cold calling and leveraging intent data to generate interest
Assist in live inbound chats and phone calls and follow-up via phone and email on leads from the web, events, email campaigns, etc.; ask for referrals
Follow best practices for maintaining Salesforce.com database accuracy and completeness by updating records regularly
Expand on crucial buying personas and units in target companies (via internal and external subscription databases, LinkedIn, etc.)
Engage with social media channels to develop relationships and interact with prospects and customers effectively.
Minimum Qualifications:
Equivalent experience (2+ years)
Excellent written and verbal communication skills in English and Dutch, French language knowledge is nice to have
Displays a sense of curiosity and problem-solving in uncovering prospect/customer needs
Demonstrated ability to listen actively
Comfortable reaching out to new contacts via phone and other channels and creating rapport
Ability to constantly prioritize work with excellent time management skills
Resourceful and able to adapt quickly to a changing environment
Ability to work independently and as part of a team
Inspired to exceed defined individual and team targets and quotas
Comfortable with remote and distributed teams, as well as flexible work arrangements
Additional Requirements:
Salesforce and Lead Management platforms (Outreach, Salesloft…) experience is a plus
Business-related application skills (e.g., Outlook, Word, Excel, PowerPoint)
Savvy with social selling, blogging, video, as well as all digital collaboration instruments is a plus
Benefits:
Health Insurance for employees and family members
Good Pension Scheme
Flexible work schedules and work-from-home opportunities
Development and career growth opportunities
Open Time Off
About Genesys
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
Genesys is an equal-opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.