Why This Job is Featured on The SaaS Jobs
This Onboarding Program Manager role stands out in the SaaS ecosystem because it treats onboarding as operational infrastructure, not a one-off HR program. The remit spans global cohorts, regional hubs, and a multi-system automation layer (HRIS provisioning, comms sequences, and tooling), reflecting how modern SaaS companies standardise internal processes as they scale headcount across geographies.
For a long-term SaaS career, the work builds durable skills in designing repeatable systems, instrumenting experiences with metrics, and running cross-functional programs that touch Product, Engineering, RevOps, IT, and GTM. That combination—process design plus systems thinking—translates well across SaaS operators’ roles where reliability, handoffs, and time-to-productivity are measurable levers. The emphasis on feedback loops also aligns with the continuous-iteration mindset common in subscription businesses.
This position is best suited to someone who enjoys owning ambiguous, end-to-end programs and can move between detail-level execution and architecture-level thinking. It will particularly fit professionals who like partnering broadly across functions, are comfortable building automation-heavy workflows, and want their impact to be visible in how quickly teams ramp and operate consistently across locations.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
As our Onboarding Program Manager, you'll own the end-to-end new hire experience globally. We want to build a truly world-class onboarding program. You'll own the playbooks, systems, and regional infrastructure that ensure every new Harvey team member– joining from anywhere in the world– feels excited, prepared, and certain they made the right choice.
This role reports to our People Operations Lead, Tia Thomson, and partners with every function across Harvey to create seamless handoffs from day one through the first 90 days.
What You'll Do
Build Global Onboarding Infrastructure
Design bulletproof playbooks (run-of-shows, facilitator guides, troubleshooting protocols) that enable flawless execution by facilitators, anywhere
Launch regional onboarding hubs in London and Sydney with trained local facilitators
Own and optimize complex automation infrastructure and self-serve tools across our entire onboarding tech stack– including HRIS provisioning, calendar management, Slack channel creation, manager notifications, and multi-touchpoint communication sequences
Establish metrics and feedback loops to continuously improve the experience
Own the Full Onboarding Journey
Partner cross-functionally with Workplace, IT, RevOps, Engineering, Product, GTM, and more to build and execute our onboarding program
Orchestrate impeccable 2-day orientations for every new hire cohort — no detail overlooked
Continuously refresh programming to reflect our evolving product and team, developing modular content for different audiences (legal vs. non-legal backgrounds, functions, geographies)
Create seamless handoffs to functional teams and managers
Equip managers with training, templates, and frameworks to effectively ramp up their new team members
Deliver Memorable Employee Experiences
Build pre-boarding experiences that generate excitement before day one
Infuse Harvey's distinct culture into every touchpoint to make onboarding definitively "Harvey", creating standout moments that surprise and delight
What You Have
5+ years of experience in onboarding program management, learning & development, employee experience, or similar roles at high-growth companies
Expertise in workflow automation and systems architecture – you should be excited about building and maintaining complex automations that orchestrate dozens of touchpoints
Exceptional project management skills with obsessive attention to detail
Grit, figure it out factor, ability to operate autonomously, high ownership, low ego – no task too small attitude
Outstanding cross-functional collaboration skills
Creative thinking that balances operational excellence with memorable, culture-defining moments
Metrics-driven mindset with experience establishing feedback loops and measuring program effectiveness
Someone to collaborate in the office at least three days a week. This role works best alongside cross-functional partners and benefits from fast, in-person problem solving.
Nice to Have
Experience at companies that scaled from 500→1,000+ employees
Proven track record designing and scaling onboarding programs across multiple geographies
Experience with HRIS systems (we use Workday) and workflow automation tools
Compensation
$140,000 - $190,000 USD
Please find our CA applicant privacy notice here.
#LI-CA1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
