Why This Job is Featured on The SaaS Jobs
Technical Account Manager roles are a defining function in enterprise SaaS, sitting at the intersection of product capability, data complexity, and customer outcomes. In Pigment’s case, the platform focus on business planning and performance management suggests a sophisticated, model-driven product where technical guidance directly shapes how customers adopt and expand usage across teams like Finance and HR.
For a SaaS career, this kind of seat tends to build durable strengths: translating abstract product concepts into workable implementations, diagnosing performance and configuration issues, and turning recurring customer patterns into clearer internal feedback loops. The remit described—audits, best-practice advising, and collaboration with Product and R&D—maps to the operating rhythm of mature B2B SaaS, where retention and expansion depend on technical credibility and structured customer programs.
This role is likely to suit professionals who enjoy being a steady technical reference point for senior stakeholders while also working hands-on in complex workspaces. It fits someone who prefers cross-functional influence over pure delivery, and who is motivated by deep product mastery, repeatable advisory playbooks, and the craft of making enterprise customers successful in a configurable SaaS environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Join Pigment: The AI Platform Redefining Business Planning
Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.
Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.
With a team of 500+ across Paris, London, New York, San Francisco, and Toronto, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.
As part of the Success Advisory team, you’ll work closely with our strategic clients to help them optimize their Pigment experience. A product champion with both strong technical abilities and client-facing acumen, you’ll deliver exceptional service to demonstrate the full value of the Pigment platform.
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Additional Responsibilities: - Align with our Customer Success teams to build strategies that consider clients’ roadmap and challenges
- Be the trusted advisor to our most strategic clients regarding technical topics, ranging from performance best practices to Pigment multidimensionality concepts
- Run audits on our clients’ workspaces
- Enrich and maintain our Success Plan offering to uphold industry standards of excellence
- Collaborate with Product & R&D to identify areas of opportunity for product enhancements
Minimum Qualifications:- 6 years of experience as a Solution Architect or a similar technical, client-facing role
- Comfort and confidence in client-facing interactions, whether with client administrators or C-Suite executives-Strong EPM modeling experience
Preferred Qualifications:- Ability to quickly identify a technical challenge and communicate solutions to clients
- Proven ability to lead multiple projects with internal & external stakeholders
- Experience with finance processes or other use cases (such as supply chain, SPM, Workforce)
- Experience in data analysis, data flows & connections (SQL, API)
What We Offer:- Stock options to ensure you have a stake in Pigment's growth
- Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
- We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
- Trust and flexible working hours
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, London and soon San Francisco
- High-end equipment (based on stock/availability) to do your work in the best conditions
How We Work:- Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
- Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
- Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
- Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
- Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations
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We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.
Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.
