Why This Job is Featured on The SaaS Jobs
This listing stands out in a SaaS career context because Leap operates like a platform business for physical retail: it scales repeatable store operations across multiple partner brands using data, systems, and centralized infrastructure. While the day-to-day is on-site in Chicago, the operating model resembles SaaS-style enablement—standardizing execution, measuring performance, and iterating across a network rather than optimizing a single location.
For SaaS-minded operators, the role builds durable experience in multi-unit performance management: defining and tracking KPIs, translating customer and product signals into changes, and running structured business recaps with stakeholders. That combination—metrics discipline plus cross-functional coordination—maps well to later moves into revenue operations, customer experience, or field enablement roles inside SaaS companies that support distributed teams and outcomes at scale.
The position is best suited to a manager who prefers being close to execution while still owning regional-level results. It will fit professionals who enjoy balancing coaching with analytical review, and who are comfortable traveling between sites to drive consistency. It also aligns with candidates interested in platform-like environments where process and measurement are central to improving performance across multiple “customers” (in this case, stores and brand partners).
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About HYOU
HYOU Fine Jewelry creates pieces that move with you - bold, personal, and unapologetically modern. We design jewelry that looks elevated, feels effortless, and celebrates individuality.
Our collections feature lab grown diamonds and high-quality gemstones, set in solid 10K gold and 14K gold vermeil layered over sterling silver. Every piece passes strict quality checks to ensure it’s made to last - jewelry meant for everyday wear, not special occasions only.
By working directly with our makers, using lab grown diamonds, and keeping our model lean, HYOU delivers the same sparkle without inflated markups. The result: meaningful, modern fine jewelry that’s accessible, intentional, and personal.
HYOU stores bring this philosophy to life - offering a confident, welcoming space where customers are guided through discovery, education, and self-expression.
About the Role
Leap is seeking an entrepreneurial Brand Area Manager to lead a cluster of HYOU Fine Jewelry stores. This role is for a retail leader who understands that modern fine jewelry retail is about confidence, trust, and personal connection, not pressure.
You’ll oversee 2-4 stores, directly managing one location, with a strong in store presence four days per week. Your focus is ensuring each store delivers a consistent, elevated experience - one that feels effortless, informed, and aligned with HYOU’s modern point of view.
This role blends hands on leadership with strategic ownership, using customer insights, product performance, and team feedback to drive growth across your region.
What You’ll Do
- Lead and develop store teams that deliver a confident, personalized jewelry experience
- Model elevated selling through education, styling, and storytelling
- Ensure consistency across stores in visual presentation, service standards, and execution
- Use performance data to understand what’s resonating - from product mix to client behavior
- Partner with Leap and brand stakeholders through regular business recaps and planning
- Support new store openings, bringing HYOU’s modern, elevated aesthetic to life
- Execute in-store moments, gifting initiatives, and clienteling strategies that drive repeat engagement
- Represent HYOU and Leap in your market with clarity, confidence, and care
Qualifications
- 5+ years of retail management experience, including at least 1 year in multi-unit or big box leadership.
- Proven track record in driving sales and delivering results in high-volume, customer-focused environments.
- Strong people leadership skills, with experience recruiting, training, coaching, and developing talent.
- Expertise in apparel or related retail categories, with the ability to elevate fitting room, selling, and clienteling experiences.
- Skilled at analyzing KPIs across multiple stores to inform strategy and improve performance.
- Adaptable, entrepreneurial mindset with the ability to problem-solve in a fast-paced environment.
- Willingness and ability to travel regularly across {Insert Market} to support store teams.
- Active floor presence required: standing/walking for extended periods, safe use of ladders, and ability to lift up to 50 lbs.
- Must be 18 years or older.
Interpersonal Skills
- People Leader – Communicates a clear vision, inspires teams, and drives accountability to achieve business goals.
- Customer Obsessed – Creates authentic connections, anticipates needs, and delivers hospitality-driven experiences.
- Collaborative – Builds strong relationships with cross-functional partners, brand executives, and internal teams.
- Entrepreneurial – Maintains agility in a matrix environment, identifies root causes, and implements creative solutions.
- Professional & Detail-Oriented – Consistently produces high-quality work and handles challenges with tact and empathy.
- Brand Advocate – Stays current on fashion, retail, and cultural trends, bringing insights back to the team and brand partners.
Key Performance Indicators (KPIs)
- Sales performance across the cluster (Conversion, AOV, UPT).
- Employee retention, internal development, and promotions.
Client engagement and satisfaction (NPS, events, activations). - Operational consistency across visual, service, and inventory standards.
About Leap
Leap powers modern retail for brands like HYOU - combining data, systems, and scale to help brands grow thoughtfully. We operate 100+ stores nationwide in partnership with brands including Ring Concierge, Grown Brilliance, Frankies Bikinis, MZ Wallace, Malbon Golf, and more.
Leap provides operational expertise, insight driven decision making, and infrastructure that allows brands to scale retail without compromising identity or customer experience.
Leap offers a competitive total rewards package including unlimited PTO (with blackout periods), commission eligibility, healthcare benefits, flexible time off, 401K, commuter benefits, employee discounts, and wardrobe allotments for participating brands.
Compensation:
Annual Pay Range: $85k–$105k. Final offer will be based on experience, skills, and qualifications.
Leap offers a competitive total rewards package, which includes:
- Unlimited PTO (blackout periods apply)
- Commission Eligible
- Healthcare benefits (medical, dental, vision)
- Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
- Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement)
- Employee Assistance Program
- Employee discount + wardrobe allotment for participating Leap brands
However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
