Why This Job is Featured on The SaaS Jobs
Resource management is an underappreciated lever in SaaS delivery organisations, especially where work is organised into “pods” and capacity must track fluctuating customer demand. This Associate Resource Manager role sits at the operational junction between delivery, commercial teams, and specialist talent—an area that often determines whether service quality scales predictably as a SaaS business grows its customer base and expands its offering.
For a SaaS career, the value is in learning how to translate pipeline and account needs into resourcing decisions, then measuring the impact through forecasting and reporting. The emphasis on staffing data, workflow improvement, and cross-functional coordination builds practical exposure to operating rhythms common in SaaS: managing constraints, prioritising competing requests, and creating repeatable processes that reduce delivery risk. Those skills tend to transfer well across operations, customer success enablement, and delivery management tracks in subscription businesses.
This position will suit professionals who like structured problem-solving and can keep multiple stakeholders aligned without relying on formal authority. It also fits someone early-to-mid career who wants a broad view of how customer work is staffed and governed, and who is comfortable using spreadsheets and basic analytics to support decisions.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Superside is hiring an Associate Resource Manager to help plan, staff, and optimize creative capacity across our delivery pods. You’ll work closely with Pod leadership, creatives, and project teams to ensure the right people are in the right places at the right time.
This role is ideal for someone who thrives in fast-moving environments, enjoys solving complex resourcing puzzles, and cares deeply about smooth delivery and strong team experiences.
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What You'll Do- Partner with Pod leadership to plan creative capacity and align staffing to incoming demand.
- Staff customer accounts with best-fit creative talent based on skills, availability, and priorities.
- Manage day-to-day staffing changes, including onboarding, offboarding, PTO coverage, and account transitions.
- Collaborate with Delivery, Creative, Sales, and Operations teams to resolve capacity constraints and resourcing risks.
- Maintain accurate staffing data and reporting to support forecasting and decision-making.
- Identify opportunities to improve resourcing processes, efficiency, and visibility.
What You'll Need To Succeed - Strong multitasking skills and the ability to manage multiple staffing requests under tight timelines.
- Process-oriented mindset with a desire to streamline workflows and improve efficiency.
- Experience in staffing, casting, resource management, or traffic coordination within creative, operational, or fast-paced environments.
- Data confidence, including comfort working in Google Sheets and analyzing trends.
- Self-starter attitude with a sense of ownership and follow-through.
- Clear and collaborative communicator, able to work across multiple teams and priorities.
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Why Join us?
Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.
Remote-first. Customer-led.
Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
Global team, local impact.
Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
High performance, low ego.
Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
Impact meets opportunity.
We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.
Grow fast. Lead well.
You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.
About Superside
Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension
of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.
Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.
Learn more at superside.com
Diversity, Equity and Inclusion
We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.
