Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
Security leadership in SaaS increasingly sits at the intersection of product telemetry, customer risk, and platform architecture. This Principal Security Strategist role stands out because it is anchored in an established cloud software ecosystem (Citrix) and focuses on strengthening real-world deployments of widely used SaaS-adjacent infrastructure such as CVAD and NetScaler across regulated industries.
For a SaaS career, the long-term value is the chance to build repeatable security strategy patterns that scale across a portfolio rather than a single environment. The work blends technical depth (hardening, design reviews, incident coordination) with executive-level communication, which mirrors how mature SaaS organizations operationalize security: measurable posture improvements, roadmap-driven remediation, and structured education for stakeholders. The explicit “voice of the customer” linkage to Product and Engineering also develops the feedback and prioritization muscle that security leaders need in product-led companies.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
The Strategic Security Services team isexpandingwithin Citrix. Our mission is to proactively harden and protect our most strategic customers. We act as "white-glove" security partners for the world's most complex financial, healthcare, government, and critical infrastructure organizations. We are a team of deeply technical, risk-aware experts whose sole focus is to make these customers demonstrably more secure, reduce their risk, and in turn, protect their business.
As a Principal SecurityStrategist, you will be the primary security partner and advocate for a dedicated portfolio of strategic customers. You willleverageyour deepexpertiseinthe Citrix platform, includingCitrix Virtual Apps and Desktops (CVAD) and NetScaler,to guide your customersthrough a continuous security improvement journey.
This is not a traditional consulting role. You are a long-term, relationship-based advisor. Your goal is to move beyond reactive problem-solving and drive a proactive security posture through hands-on guidance, risk management, and strategic education. You will be your customers' trusted guide for security, from architecture and configuration to incident coordination.
- Serve as the named, high-touch security expertandsecurity point of contactfor your assigned customers.
- Collaborate closely with the Account Technical Specialist (ATS) and other internal teams to ensure a unified customer experience.
- Conduct security assessments, design reviews, and hardening workshops forCitrix customers.
- Develop andmaintaina prioritized Remediation Roadmap for eachcustomer, anddrive them toward execution.
- Leverage and drive adoption of product telemetry to create and review customer-facing dashboards.
- Report on security posture, risk reduction, and month-over-month improvements, culminating in an annual Security Executive Briefing.
- Deliver security-focused educational content, including workshops, threat modeling sessions, and tabletop exercises to test customer incident response plans.
- Contribute to our webinarsandnewslettersto provide security information at scale.
- Act as the primary coordinator and approver for third-party security services during a critical security bulletin or customer incident.
- Act as the "voice of the customer" for security, providing direct, actionable feedback to our Product and Engineering teams to make our core products more secure.
- 8+ years of experience in a senior, customer-facing technical role (e.g., Security Architect, Principal Consultant, or Senior Solutions Engineer).
- Deep, demonstrableexpertisein the architecture, security, and hardening of Citrix Virtual Apps and Desktops (CVAD).
- Strong foundational knowledge of NetScaler (ADC) architecture, including Gateway, Authentication (nFactor), and WAF.
- Broad, practical knowledge of IT security principles: Identity and Access Management (IAM), network security (firewalls, segmentation), application security, logging/SIEM, and risk management.
- Exceptional communication and presentation skills. You must be able to explain complex technical risks to both C-level executives and senior engineers.
- Proven ability to manage complex, high-pressure customer situations with sound, risk-aware judgment.
- Ability to travel to customer sites, conferences,trainingand internal meetings.
- Relevant security certifications (CISSP, CISM, CISA, or similar).
- Advancedexpertisein NetScaler, particularly NetScaler Console Security Advisory and Application Firewall (WAF).
- Experience in one or more of our key customer verticals (Financial Services, Healthcare, Government).
- Experience delivering tabletop exercises, threat modeling, or security workshops.
- Experience with public cloud (Azure, AWS, GCP) security andarchitecture.
Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
NY generally ranges: $172,960-$259,440
CA generally ranges: $180,480-$270,720
All other locations fall under our General State range: $150,400-$225,600
Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion.
About Us:
Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.
