Why This Job is Featured on The SaaS Jobs
This HR Consultant role stands out in SaaS because it sits at the intersection of product-enabled service delivery and core people operations. Supporting multiple small business clients on behalf of a SaaS platform like Gusto highlights a common SaaS pattern: using software, data, and repeatable playbooks to deliver outcomes at scale while still navigating real-world complexity in each customer environment.
From a career perspective, the position builds fluency in how SaaS companies operationalise HR across varied contexts—compliance, onboarding, performance management, workforce planning, and analytics—without being confined to a single internal org chart. The emphasis on leveraging modern systems and reporting strengthens a skill set that translates well across SaaS roles where process design, stakeholder management, and measurable impact are valued.
This role is best suited to professionals who enjoy advisory-style work, switching between strategic guidance and hands-on execution, and communicating with leaders and employees across different client organisations. It also fits someone who prefers structured problem-solving, is comfortable adopting new tools quickly, and wants broad exposure to how growing businesses run their people operations through a SaaS lens.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
As a HR Consultant, you will drive people operations for designated small business clients on behalf of Gusto. In this role, you will excel in dynamic and challenging environments, applying your passion for developing and refining processes and practices. You will be skilled at leveraging cutting edge technology and systems to drive efficiency within the organization you support.
About the Team:
Gusto’s is growing and scaling! As our business scales and becomes more complex, we’re helping our clients in new and different ways to help them find success. Join our team to be part of our journey to support our clients HR needs.
Here’s what you’ll do day-to-day:
- Lead the organizations you support to achieve People objectives, including attracting, hiring and onboarding great talent, developing and retaining staff, and achieving goals around helping companies stay compliant.
- Influence business and talent initiatives that support short and long-term business goals, including driving practices that enable high performance and operational excellence.
- Initiate and maintain effective communications with leadership and employees; provide coaching and guidance on matters related to performance management, offer feedback on style and behaviors to improve employee productivity and engagement.
- Engage in strategic workforce planning by assessing organizational capabilities; identify competency and talent gaps, ensure development of people resources; and introduce succession planning.
- Identify and translate current and future business needs into a comprehensive People Plans.
- Provide organizational development support through interventions such as organization design, development solutions, leadership coaching, and proactive change management.
- Serve as the primary point of contact for assigned clients.
- Process and maintain client HR data, including employee onboarding and offboarding, help administer payroll, benefits, and other HR functions, and ensure clients stay up-to-date on HR regulations and compliance requirements.
- Provide excellent customer service
Here’s what we're looking for:
- 4-8 years of HR experience as a People Operations Specialist and/or HR Generalist across various industries and scales.
- Excellent communication skills, capable of clearly and concisely conveying information to employees at all levels.
- Strong proficiency with cutting edge technology across the workplace and high level of comfort in quickly adopting new technology.
- Proficiency with HR software, Google Suite, and modern productivity tools (Slack, Asana, Zoom, etc.)
- Ability to manage multiple stakeholders and competing priorities, demonstrating urgency and adaptability to changing business needs.
- Significant experience with workforce analytics, using data and reporting to drive strategic decisions.
- Demonstrated agility and ability to thrive in ambiguous, fast-paced, and dynamic environments.
- Ability to maintain confidentiality and handle issues ethically and with integrity.
- A perpetual learner who strives for excellence while remaining laser focused on our mission to help clients thrive
Our cash compensation amount for this role is between $98,000 - $115,000/year in Denver and most other major cities, and between $119,000 - $140,000/year for New York & San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
