Sales Development Manager - NYC

Synthesia • Full-time • New York, New York, United States • 1m ago

Why This Job is Featured on The SaaS Jobs

Sales Development Manager roles matter in SaaS because they sit at the junction of product-led interest, marketing demand creation, and quota-carrying sales. In a category like AI-powered video communications, the SDR function is often where messaging is pressure-tested against real buyer objections and where account targeting starts to resemble a repeatable system rather than a set of one-off wins.

For a SaaS career, this position builds durable operating skills: translating ICP hypotheses into outbound and inbound motions, establishing activity-to-pipeline instrumentation, and tightening the feedback loop between Sales, Marketing, Enablement, and RevOps. Leading a team also develops the management craft that scales in subscription businesses—coaching, playbook iteration, forecasting hygiene, and making performance visible through consistent metrics.

This role is best suited to a leader who enjoys being close to the day-to-day mechanics of pipeline creation while still shaping strategy. It will fit someone who values structured experimentation (messaging, sequences, routing, qualification) and who is comfortable partnering across functions to improve lead quality and handoff. Given the on-site expectation in NYC, it also aligns with professionals who prefer in-person coaching and real-time collaboration.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

Welcome to the video-first world

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now…

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s, and more. Read stories from happy customers and what 1,200+ people say on G2.

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

The role..

We are looking for an experienced and dynamic Sales Development Leader to join our awesome team in NYC. This individual will be responsible for scaling and leading a high-performing SDR team while driving the broader Sales Development strategy across the business. This role requires a strategic thinker who is passionate about SDR growth and capable of executing and generating high-quality pipeline and revenue. This is a unique opportunity for a results-driven leader to make a significant impact on our next stage of growth.

What You’ll Do..

Coach your team on best in class tactics fostering a culture of results, excellence, inclusivity, and career progression.
Optimize the Business Development strategy for the SDR team, ensuring alignment with overall company objectives.
Heavy involvement in recruiting the best talent for your team and ongoing trainingto build and sustain a high-performance.
Lead and develop a high-performing SDR team, fostering a culture of results, excellence, inclusivity, and career progression.
Build and execute strategies that drive both inbound and outbound activity, collaborating closely with Marketing, Customer Success, and wider Sales teams.
Set and manage key performance metrics, including daily activity tracking, pipeline management, and accurate forecasting.
Optimize and maintain SDR playbooks, incorporating best practices for account-based and personalised prospecting.
Collaborate with Sales Enablement to ensure SDRs have the tools, content, and training they need to succeed.
Provide data-driven insights and recommendations to enhance lead quality, pipeline creation, and SDR performance.
Engage with Sales Leaders to maintain strong relationships and ensure seamless collaboration across teams.
Lead by example by staying actively involved in the team’s day-to-day operations.

What We’re Looking For..

A motivational and strategic leader with a track record of building, scaling, and developing high-performing teams, particularly in early-stage career development.
Minimum of 2+ years as a top-performing SDR and at least 3 years of experience managing SDR teams.
Strong expertise in inbound and outbound processes, with hands-on experience optimizing sales development strategies.
Excellent communication skills working cross-functionally with Marketing, Sales, Operations and Executive Leadership.
Experience with Salesforce, Outreach, Salesloft, HubSpot, or similar sales tools.
Analytical mindset with a data-driven approach to decision-making.
Ability to thrive in a fast-paced, high-growth environment with a strong focus on execution.
A commitment to being in our Midtown office with the team 5x days per week.