Solutions Consultant - NYC

Synthesia • Full-time • New York, New York, United States • 1m ago

Why This Job is Featured on The SaaS Jobs

This Solutions Consultant role stands out in SaaS because it sits at the adoption layer—where product value is translated into customer outcomes through onboarding and education. In a video-first, AI-driven platform, enablement is not an add-on; it is part of how the product scales across diverse teams and use cases. The listing signals a company operating at meaningful scale, where repeatable onboarding and training programs matter as much as individual implementations.

For a SaaS career, the work builds durable skills in lifecycle thinking: how the first 90 days influence retention, expansion, and long-term product usage. Ownership of training strategy, content across channels, and success measures creates exposure to the operational side of SaaS—instrumentation, iteration, and cross-functional alignment with CS, Support, Product, Sales, and Growth. Experience here tends to transfer well into Customer Success, Solutions Engineering, Enablement, or Product roles.

This position is best suited to professionals who enjoy turning complex products into clear learning paths and are comfortable balancing program design with hands-on delivery. It fits someone who prefers measurable outcomes, collaborative workflows, and building processes that can be reused across many customers rather than bespoke one-off work.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

Welcome to the video-first world

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now…

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s, and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025!

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

The role...

We are on the hunt for a passionate individual to drive Solutions Consultanting and education programs for a fast-growing start up. This is a high-paced role that requires creativity and exceptional customer experience skills. The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention.

If you have a passion for building a creative and innovative culture, and have a proven track record of success in customer onboarding and education, we encourage you to apply for this exciting opportunity to join our team as a Solutions Consultant! You will have the opportunity to work with a dynamic and passionate team in a fast-paced and rapidly growing start up environment.

Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.
Define and build the customer onboarding process, ensuring it is seamless and efficient.
Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.
Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.
Define success measures and drive metrics for product adoption and engagement.
Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.

About you...

Extensive experience in customer onboarding, customer education, or training in a SaaS company.
Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.
Excellent communication, presentation, and interpersonal skills.
Creative and innovative mindset with the ability to develop engaging and impactful training programs.
Ability to work collaboratively with cross-functional teams to achieve common goals.
Experience with building certification programs and defining success metrics.
Passion for providing an exceptional customer experience and a dedication to continuous improvement.
Ability to thrive in a fast-paced and dynamic start up environment.