Why This Job is Featured on The SaaS Jobs
This Avatar Studio Supervisor role stands out in SaaS because it sits at the intersection of productised content creation and enterprise deployment. Synthesia operates a video communications platform where “production” is not a one-off deliverable but an operational capability that supports a repeatable, software-driven customer experience. The work reflects a broader SaaS trend: turning complex creative workflows into scalable, standardised services that can be delivered consistently across regions.
For a SaaS career, the value is in learning how operational rigor translates into product trust. Running capture sessions, maintaining technical standards, and safeguarding data connects directly to the reliability expectations enterprise buyers bring to SaaS—especially when outputs feed automated or AI-assisted pipelines. The role also provides exposure to cross-functional execution, where internal stakeholders and external clients must align around timelines, quality thresholds, and clear handoffs.
This position is best suited to professionals who enjoy structured execution, hands-on technical ownership, and client-facing collaboration. It fits someone comfortable balancing creative direction with process discipline, and who prefers roles where quality control and repeatability matter as much as artistry. Candidates curious about how SaaS companies operationalise “real-world” production to support a software product should find the scope particularly relevant.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Welcome to the video-first world
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.
Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now…
Meet Synthesia
We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s, and more. Read stories from happy customers and what 1,200+ people say on G2.
In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.
About the role:
We’re seeking a highly self-motivated, well organised Avatar Studio Supervisor - a Producer/ Director with a high level of Technical Production skills to be responsible for the capture of avatars in North America. As a member of Avatar Production, your core mission will be to enable the highest quality of capture of Synthesia Avatars by maintaining exceptional technical standards and ensuring great client experiences in seeking, setting up and running avatar shoots with our clients in studio or onsite.
In a fast paced environment with constantly evolving technology, adaptability and the ability to creatively solve problems will be key to your success. You’ll also collaborate with other teams in the NYC office using and maintaining internal gear to deliver shoots for Marketing and Sales for online release.
What you’ll be doing:
Scope avatar needs with clients and guide them to the right solution
Co-ordinate with internal teams and third party vendors to deliver shoots on time and on budget
Direct Avatar shoots in Studio or Onsite
Film, photograph and record clients, Synthesians and others to an exceptional standard on smaller scale projects
Operate and maintain film equipment in the NYC office
Handle the backup and transfer of data after a shoot ensuring it’s handled safely with maximum security
Requirements:
4+ experience as a Producer/ Director working in the film industry or for agencies
Or 4+ years of experience as an A/V Technician, Studio Tech or Freelance film crew within a client facing environment, particularly on set VFX crew.
A high level of knowledge and ability to use professional lighting, camera and sound gear
Creative problem solver, able to adapt existing methods to suit unique cases
A clear and efficient communicator
Exceptional organisational skills
Dedicated to best practice and technical excellence
Comfortable working directly with clients in person
Knowledge of Post-Production programs, particularly Resolve a bonus
Highly self-motivated and an owner of your space
Benefits:
🏝 PTO & Holiday Entitlement Policy
✈️ Work from Abroad
🤝 Team Meet ups & Company Socials
🏡 Work From Home Budget
💸 Referral Scheme
👶 Enhanced Parental Leave
