Why This Job is Featured on The SaaS Jobs
This Manager, Mid-Market Sales role stands out in the SaaS ecosystem because it sits at the intersection of verticalised GTM execution (healthcare) and platform-led selling, within a large-scale cloud vendor. The remit spans new logo acquisition and expansion, reflecting the recurring-revenue reality where growth is as much about land-and-expand as it is about net-new wins. The emphasis on partner co-sell motions and AI-attached positioning also signals how modern SaaS revenue is increasingly ecosystem-driven and narrative-led.
From a SaaS career perspective, the scope maps closely to the operating system of predictable growth: segmentation, territory design, pipeline coverage, forecasting discipline, and repeatable sales methodology. Leading with value engineering and MEDDICC-style rigor builds transferable capability across complex B2B software categories, particularly where multiple stakeholders and ROI justification shape buying cycles. Exposure to partner-led pipeline creation is also durable experience for professionals moving between cloud marketplaces, ISV alliances, and enterprise SaaS.
This role is best suited to a sales leader who prefers structured execution over improvisation, and who is motivated by building repeatable motions rather than only closing individual deals. It will fit someone comfortable coaching AEs through multi-threaded enterprise conversations and collaborating tightly across Sales, Marketing, Solutions Consulting, and Customer Success in a metrics-driven environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
We are looking for a Manager, Sales to lead and scale the Mid Market Healthcare Sales team to win new logos and expansion deals in North America. You will own the GTM, pipeline, forecast, and partner co-sell motions (with AWS, ServiceNow, Salesforce and GSIs), with a specific focus on AI-attached value propositions.
What you’ll do:
Strategic leadership & GTM
Own the country GTM for Mid Market Healthcare Industry: segmentation, territory design, account prioritization, and partner coverage.
Build a differentiated ecosystem-led motion with our partner network.
Champion an AI-first narrative (use cases, ROI, value engineering) and raise AI attach on every qualified opportunity.
Team management & coaching
Lead, hire, develop and retain a team of AEs; set clear expectations, run weekly 1:1s and deal/prioritization reviews.
Coach with MEDDICC / value selling rigor; drive exec-to-exec access and multi-threading at C/D-level.
Pipeline, forecast & execution discipline
Drive ≥3× coverage (Enterprise) and ≥2.5× (Commercial); enforce CRM hygiene and stage integrity.
Run a weekly forecast call (own number and call risk) and a monthly QBR (account plans, deal strategy, partner plan).
Partner with SC, BDR, Marketing, Customer Success, Partner Sales to execute campaigns, account mapping, POVs and references.
Market presence & influence
Represent Genesys at steer-cos, exec briefings, conferences and industry communities; build a senior network of influencers and consultants.
Co-create lighthouse references and success stories in target vertical.
What success looks like (12-month outcomes)
Bookings: Hit/beat annual GACV target with balanced New Logo and Expansion mix.
Pipeline: Sustainable ≥3× (LE) / ≥2.5× (MM) within 90 days; partner-sourced pipe ≥ 30–40% of adds.
AI attach: ≥35% of qualified opportunities with AI components; measurable AI-driven ACV.
Conversion & predictability: Stage-to-stage conversion uplift; forecast accuracy ≥90% (within ±10%).
People: Team fully staffed; ramp time ≤ 6–9 months; high engagement; clear succession and development plans.
You’ll bring
8+ years in complex enterprise SaaS/cloud sales with consistent overachievement; 2+ years people leadership.
Proven leadership of mid-sized, multi-stakeholder deals
Mastery of MEDDICC, executive storytelling, business case/ROI, and value engineering.
Nice to have
Hands-on with Salesforce CRM, forecast tools (e.g., Clari), enablement/recording (e.g., Gong), ABM and RevIQ-style sales GPTs.
Background in consulting, contact center/CX, or AI/analytics platforms.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$111,700.00 - $196,300.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
