Why This Job is Featured on The SaaS Jobs
Platform Site Reliability Engineering remains one of the clearest leverage points in modern SaaS, and this role sits directly on the reliability layer of a multi-tenant product. Nexthink operates a cloud-based platform where uptime, latency, and safe change management are part of the customer experience, making SRE practices (SLOs, error budgets, observability) central rather than ancillary. The emphasis on Kubernetes, AWS, and service-mesh-adjacent tooling signals a production environment built around cloud-native primitives.
For a SaaS career, the work maps to durable platform competencies: infrastructure as code for repeatable environments, CI/CD patterns that support frequent releases, and monitoring that ties technical signals to user-facing commitments. Incident response and post-incident learning are also explicitly in scope, which is where many SaaS engineers build judgment around operational risk, rollout strategies, and cross-team coordination. Exposure to compliance automation and cost optimization further broadens the platform remit beyond pure availability.
This position fits an engineer who prefers hands-on systems ownership and measurable reliability outcomes, and who is comfortable participating in on-call as part of the operating model. It will suit someone looking to deepen cloud-native operations while partnering closely with application engineers to bake in resilience and observability from design through deployment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
#LI-Hybrid
Job Description
Nexthink is looking for a strong Platform Engineer with SRE operations experience to strengthen our infrastructure and accelerate our ability to deploy, monitor, and scale systems effectively. As a SaaS provider, our customers rely on us to deliver a seamless, reliable, and scalable experience 24/7. This role needs to be located in West or Mountain Time Zone.
Join Nexthink's vibrant team where cutting-edge technology meets innovation. Be a part of Nexthink's Digital Employee Experience technological revolution, ensuring our global customers enjoy a seamless user experience. Embrace the future with Nexthink in US; apply now and become a key player in our dynamic Platform Engineering/SRE organization.
What You'll Do:
- Design, build, and maintain the infrastructure powering our multi-tenant SaaS platform with reliability, security, and scalability in mind.
- Implement and manage cloud-native systems (AWS) using best-in-class tools and automation.
- Operate and enhance Kubernetes clusters, deployment pipelines, and service meshes to support continuous delivery.
- Establish and enforce SLOs, SLAs, and error budgets, and proactively address availability and performance issues.
- Develop infrastructure as code (Terraform or similar) for repeatable and auditable provisioning.
- Experience in programming solutions for Platform Tools such as for automation, monitoring, provisioning, using programming technologies.
- Solid understanding of the network stack (TCP/IP, VPN, HTTP, SSL, routing, etc.), cloud topologies (VPC, Virtual Subnets, NACLS, NSG, ILB, ELB, etc.) and storage (S3, EBS, Azure Files etc).
- Monitor system health, application performance, and user-facing SLAs using tools like Datadog, Prometheus, Grafana...
- Be a main actor and improve incident response practices and help reduce mean time to detect (MTTD) and recover (MTTR). Experience in coordinating teams and persons to maintain a SLA.
- Ability to troubleshoot, narrow down and fix incidents with minimal intervention of other functions.
- Participate in a shared on-call rotation, responding to incidents, troubleshooting outages, and driving timely resolution and communication.
- Work closely with software engineers to embed reliability and observability into every service.
- Develop automated runbooks, health checks, and alerting to support reliable operations with minimal manual intervention.
- Support automated testing, canary deployments, and rollback strategies to ensure safe, fast, and reliable releases.
- Contribute to security best practices, compliance automation, and cost optimization.
Qualifications
- Minimum BS in Computer Science/Engineering
- 5+ years in an SRE/platform engineering role supporting SaaS platforms.
- Strong hands-on experience with public cloud services (AWS, GCP, Azure).
- Proficiency with Kubernetes, container-based deployment and related ecosystems (Helm...), and containerized microservices.
- Strong programming or scripting skills (Python, Go, Bash...).
- Experience with CI/CD pipelines (e.g., GitHub Actions, GitLab CI, ArgoCD).
- Experience with observability stacks (Prometheus, ELK/EFK, Datadog, etc.).
- Comfort with being part of a rotating on-call schedule, including handling critical incidents and conducting post-incident reviews.
- Strong system-level troubleshooting skills and a proactive mindset toward incident prevention.
- Deep understanding of Linux systems, networking, and common troubleshooting practices.
- Experience supporting multi-tenant microservices architectures.
- Familiarity with service mesh, e.g., Istio.
- Knowledge of zero-downtime deployment strategies, blue/green and canary releases.
- Exposure to compliance standards such as SOC 2, ISO 27001, or HIPAA. FedRAMP experience is a big plus.
- Experience with chaos engineering or resilience testing practices.
Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.
In addition, we offer:
- 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
- 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
- 📚 Free access to professional training platforms to explore your interests and enhance your skills.
- 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
- 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
- 📣 Bonuses for referring successful hires after three months of continuous employment.
Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.