Why This Job is Featured on The SaaS Jobs
Trust & Safety has become a core SaaS function as self-serve onboarding, payments, and user-generated content expand the attack surface for fraud and abuse. In a platform like Webflow’s digital experience product, the role sits at the intersection of customer trust, account security, and policy enforcement—areas that directly affect retention and platform integrity in subscription businesses.
For a SaaS career, this position offers durable leverage: learning how to investigate systemic misuse patterns, translate ambiguous incidents into consistent decisions, and partner with Legal, Support, Security, Product, and Engineering to improve tooling and workflows. That combination—casework plus program building—maps well to broader SaaS risk domains such as payments risk, identity, compliance operations, and security-adjacent product work.
The role is best suited to professionals who enjoy structured judgment calls under uncertainty and can communicate decisions clearly to varied stakeholders, from frontline teams to leadership. It also fits someone comfortable handling sensitive escalations and balancing user empathy with firm enforcement, while staying oriented toward patterns and prevention rather than ticket-by-ticket closure.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. This work takes grit, because we move fast, without ever sacrificing craft or quality. Our mission is to bring development superpowers to everyone. From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers. We believe the future of the web, and work, is more open, more creative, and more equitable. And we’re here to build it together.
We’re looking for a Senior Trust & Safety Specialist to investigate abuse and fraud, respond to intellectual property reports, support sensitive escalations, and work cross-functionally to protect Webflow customers and platform integrity.
About the role:
- Location: Remote-first (United States)
- Full-time
- Permanent
- Exempt
- The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
- United States (all figures cited below are in USD and pertain to workers in the United States)
- Zone A: $150,000 - $207,000
- Zone B: $141,500 - $194,500
- Zone C: $132,000 - $182,000
This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals.
Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Application Information:
-
- Application deadline: applications accepted on an ongoing basis until position is closed and filled
- This posting is for a new position
- Reporting to the Senior Manager of the Trust & Safety Team
As a Senior Trust & Safety Specialist, you’ll …
- Lead deep-dive investigations into high-risk platform misuse (e.g., phishing, scraped content, Stripe abuse).
- Triage and resolve escalated tickets involving:
- Unauthorized access/compromised accounts
- Legal and compliance related requests (DMCA, trademark, law enforcement outreach)
- Systemic fraud patterns across user accounts
- Conduct Terms of Service and Acceptable Use Policy (AUP) enforcement evaluations in collaboration with Legal.
- Help create and evolve Trust & Safety programs to establish defined, capable, and efficient workflows across reporting workstreams.
About you:
Requirements:
- 4 - 7 years in Trust & Safety content review (experienced with all types of sensitive content).
- Experience analyzing abuse patterns or platform misuse at scale.
- Familiarity with laws impacting Trust & Safety including Intellectual Property laws, the Digital Services Act, and basic understanding of global privacy laws.
- Deep experience building Trust & Safety programs, including escalation frameworks, stakeholder messaging, and close collaboration with engineering to design tooling that scales across multiple abuse domains.
- Exceptional communication skills, with the ability to work effectively with everyone from front-line support agents to the executive team.
- High integrity and discretion with sensitive information.
You’ll thrive as a Senior Trust & Safety Specialist at Webflow if you:
- Are energized by deep, sometimes messy investigations into abuse, fraud, and bad actor behavior, and enjoy following threads until they actually resolve.
- Like working cross-functionally across Support, Legal, Security, and Product to protect customers and platform integrity.
- Are comfortable making judgment calls with incomplete information and can clearly explain why a decision was made.
- Can balance empathy for users with firm, consistent enforcement of policies.
- Enjoy spotting patterns and emerging risks, not just resolving individual tickets.
- Stay calm and organized when handling sensitive or high-stakes escalations.
- Care about doing the right thing even when the answer isn’t obvious, or popular.
- Stay curious and open to growth - actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact.
Please note: This position involves exposure to sensitive and graphic content, including but not limited to vulgar, violent, and sexual content.
Our Core Behaviors:
- Build lasting customer trust. We build trust by taking action that puts customer trust first.
- Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act.
- Reinvent ourselves. We don't just improve what exists, we imagine what's possible.
- Deliver with speed, quality, and craft. We move fast because the moment demands it, and we do so without lowering the bar.
Benefits
- Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
- Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
- Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
- Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
- Wellness for the whole you. Access to mental health resources, therapy and coaching.
- Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
- Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
- Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.
Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.
Be you, with us
At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.
Stay connected
Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor.
Please note:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.
To join Webflow, you'll need a valid right to work authorization depending on the country of employment.
If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.
For information about how Webflow processes your personal information, please review Webflow’s Applicant Privacy Notice.
