Why This Job is Featured on The SaaS Jobs
Qualtrics is a scaled SaaS platform, and this role sits at the intersection of product education, customer marketing, and creator-style content. In SaaS, adoption and time-to-value are often won or lost in how effectively customers learn the product, making AI-assisted video learning a practical lever for improving onboarding and ongoing enablement across a large user base.
For a SaaS career, the role builds durable strengths in translating complex software workflows into clear narratives, then iterating content based on performance signals. It also offers exposure to how learning assets connect to expansion motions such as advocacy and community, which is increasingly how SaaS companies reduce support burden and improve retention without relying solely on one-to-one services.
This position tends to suit someone who prefers shipping frequently, testing formats, and working end-to-end from scripting through publishing. It aligns well with producers who want to operate close to the product surface, collaborate with subject-matter experts, and treat educational content as a measurable growth asset rather than a static course library.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
AI Video Learning Producer
Why We Have This Role
At Qualtrics, we’re redefining how organizations design, deliver, and continuously improve experiences by combining software with practical skills, patterns, and guidance to put Experience Management into action. Scaled learning has become a key growth driver, accelerating time-to-value, advancing maturity, and enabling sustainable customer outcomes. This role focuses on creating modern, AI-powered learning that rapidly produces content to help customers activate, adopt, and succeed, while also building community and advocacy within the XM ecosystem. You’ll be part of the Community, Learning, and Advocacy team — a cross-functional group shaping how customers learn, grow, and influence XM as a category, all within the Customer Marketing organization.
How You’ll Find Success
- You value pace over perfection — and believe high-velocity iteration beats long-form, over-produced perfection
- You see customer learning as fast, iterative, story-driven content — closer to product marketing and creator craft than traditional corporate instructional design
- You are energized by experimentation and continuous topic + format testing
- You have a natural, engaging on-camera presence and can simplify complex concepts fast
- You collaborate effectively across teams, leveraging diverse perspectives to create impactful learning experiences
How You’ll Grow
- Establish a net-new learning channel and voice for Qualtrics at scale
- Influence how Qualtrics operationalizes modern learning across surfaces, not just courses
- Learn how learning, advocacy, and community combine to drive expansion, not just education
- Become a force multiplier for customer maturity and platform success outcomes
Things You’ll Do
- Produce video learning content end-to-end: script, film, narrate, edit, publish
- Use AI-first video editing tools (e.g. Descript) for accelerated production, auto-captioning, clip generation, and translation
- Convert Labs sessions, SME explainers, office hours, and product demos into story-driven video assets
- Publish weekly (1–2 video assets per week) and continuously shorten production cycle time
- Manage the video library, improve discoverability, and support advocacy storytelling via video
- Experiment relentlessly — titles, formats, hooks, pacing, analytics — and scale what performs
What We’re Looking For On Your Resume
- 2–4 years producing educational, explainers, product walkthroughs, or tutorial-style video content
- Comfortable as on-camera talent — conversational, credible, and engaging
- Strong narrative + distillation ability
- Demonstrated experience operating AI tools daily to multiply your output — not just experimentation or awareness
- Bias toward fast shipping, iteration, and measurable learner impact
What You Should Know About This Team
- We’re a nimble, cross-functional group empowered to set bold goals and move quickly to achieve them together.
- Collaboration and iteration drive our success — complex challenges are tackled by sharing ideas openly and continuously refining solutions.
- We embrace strategic risks and encourage experimentation, knowing that innovation thrives when we push boundaries.
- Growth opportunities come naturally; this team values curiosity, learning, and helping each other succeed at every stage.
- Our mission centers on bringing humanity, connection, and empathy back to business, creating meaningful impact for customers worldwide.
Our Team’s Favorite Perks and Benefits
- A hybrid work model that balances purposeful in-office collaboration with flexible remote work for better work-life integration.
- Access to thoughtfully designed office environments optimized to inspire innovation and teamwork.
- Opportunities to build new learning channels and expand your influence across the Experience Management ecosystem.
- Competitive compensation combined with professional development and career growth support tailored to your journey.
- An inclusive, supportive culture that values diverse perspectives and fosters belonging across all team members.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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