Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
This Account Executive role sits in the commercial engine of a mature SaaS platform focused on customer experience and cloud-based orchestration. In the current SaaS landscape—where consolidation is common and buyers expect measurable outcomes—selling an AI-positioned, enterprise-grade product into the SMB segment offers a clear view into how modern SaaS vendors package value, differentiate, and win new logos.
For a long-term SaaS career, the work builds core competencies that transfer across most subscription businesses: pipeline discipline, forecast accuracy, and the ability to translate product capabilities into business impact for decision-makers. The emphasis on hunting and partner-led opportunities also reflects how many SaaS companies balance direct sales with ecosystem motion, making the experience relevant beyond a single product category.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Description
Job Title: SMB Account Executive
Department & Team: NA Growth
Location: North East
Summary:
Do you have a passion to create amazing customer experiences? Are you a creative and dynamic sales professional? As a SMB Account Executive, you will be responsible for revenue growth with new and existing customers in a fast-growing market. In this role, your primary objective is to hunt and close new logos. We look for individuals who have a proven track record of overachieving and who like to WIN!
Why work for Genesys?
You have the opportunity drive the business through accurate forecasting and account management.
You have the opportunity to create dynamic sales presentations working with industry technical experts.
You will have a unique opportunity to understand our customers strategies and help them drive their business using our unique solutions.
You will own your business plan, which includes developing networks, hunting, and fostering relationships
Showcase your proven abilities to create relationships with executives, stakeholders, and key influencers.
You will work with key Channel Partners to identify and execute on joint opportunities
Working for a Magic Quadrant leader with a focus on AI innovations
What do you need to have?
Excellent communication
Proven experience in understanding and solving problems
Desire to bring creativity to work
0-2 years of sales experience
BS or BA degree or equivalent work-related work experience
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$63,100.00 - $110,900.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
