Why This Job is Featured on The SaaS Jobs
This Sales Operations Analyst role sits at a core SaaS pressure point: translating recurring revenue motion into reliable, auditable incentive outcomes. In a large, global cloud platform business like Genesys Cloud, compensation accuracy and transparency become operational infrastructure—touching forecasting, territory design, and sales behavior without being a quota-carrying function.
For SaaS career development, the work builds durable Revenue Operations fundamentals: reconciling multi-system data (including SAP Commissions), defining metrics, and validating dashboards against documented logic. That combination—analytics plus governance—maps well to how modern SaaS companies scale: tighter controls as complexity increases, more stakeholders depending on consistent definitions, and greater scrutiny on the quality of reporting that informs revenue decisions.
This position best fits an analyst who prefers structured problem-solving, careful documentation, and cross-functional coordination with Finance, Payroll, and Revenue Intelligence. It is also a strong match for someone who wants to deepen expertise in incentive mechanics and data integrity rather than own end-to-end commission processing, and who is comfortable communicating variance explanations to operational stakeholders in a global environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Sales Operations Analyst, Incentive Compensation
Department: Revenue Operations
Job Summary
At Genesys, we are transforming the customer experience landscape through empathy, AI innovation, and global impact. The Sales Operations Analyst, Incentive Compensation supports accurate and transparent incentive reporting for our global sales organization. This role focuses on data analysis, validation, and documentation to ensure consistency, accuracy, and audit readiness. The Analyst collaborates with Sales Operations, Finance, Payroll, and Revenue Intelligence teams to resolve issues and enhance reporting processes. This position does not manage end-to-end commission processing.
Key Responsibilities
Perform analytical reviews of incentive compensation results, including attainment trends, payout distributions, and variance explanations.
Complete pre- and post-cycle validation checks and reconciliations to support accurate commission processing.
Research and resolve incentive-related inquiries through root-cause analysis, ensuring clear and documented communication with stakeholders.
Extract, analyze, and reconcile data from SAP Commissions and other systems to support recurring and ad hoc reporting.
Partner with the Revenue Intelligence team to document reporting requirements, including metric definitions, data sources, and validation criteria.
Validate reports and dashboards against documentation and coordinate issue resolution across functional teams.
Maintain process and metric documentation to improve transparency, consistency, and audit readiness.
Support cross-functional initiatives aimed at improving data quality, reporting automation, and incentive governance.
Minimum Qualifications
Bachelor’s degree in Business, Finance, Accounting, Analytics, or a related field (or equivalent experience).
3+ years of experience in an analytical role (for example, Sales Operations, Revenue Operations, FP&A, or incentive/commissions analysis).
Advanced Excel skills (including XLOOKUP/INDEX-MATCH, SUMIFS, pivot tables, and dynamic arrays).
Strong analytical and problem-solving abilities with exceptional attention to detail.
Excellent written and verbal communication skills, with the ability to translate complex data into clear business insights.
Advanced to fluent English proficiency, both written and spoken, is required to collaborate effectively in a global environment.
Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
Preferred Qualifications
Experience with SAP Commissions (reporting, data exports, incentive structures such as crediting and attainment).
Experience using Salesforce and validating Tableau dashboards.
Familiarity with documenting reporting requirements and acceptance criteria.
Exposure to process improvement or automation tools (for example, Power Query, SQL, or VBA).
Competencies
Analytical thinking and quantitative reasoning
Attention to detail and data integrity mindset
Strong organization and prioritization skills
Effective communication and stakeholder management
Accountability, ownership, and follow-through
Collaboration across diverse, cross-functional teams
Additional Information
Candidates may be asked to complete a short Excel exercise focused on large dataset analysis and reconciliation.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
