Why This Job is Featured on The SaaS Jobs
This Senior User Researcher role stands out in the SaaS landscape because it sits close to product direction at a platform company serving complex, enterprise-grade use cases. The remit signals research as an input to strategy—not just validation—covering work from early vision through launch, where customer needs, usability, and adoption intersect.
For a SaaS career, the role offers durable leverage: building repeatable research programs, translating qualitative and quantitative signals into prioritization, and creating alignment across product, design, engineering, and data science. That combination is especially relevant in subscription businesses where retention and expansion depend on consistent end-to-end experiences, and where research must connect to roadmap decisions and measurable outcomes.
The position is best suited to a researcher who prefers ambiguity and wants to be accountable for shaping a research roadmap rather than executing isolated studies. It will fit someone comfortable operating as a cross-functional peer to senior partners, communicating insights crisply, and balancing long-horizon discovery with near-term delivery. The hybrid setup also suggests a working style that values in-person collaboration alongside focused independent work.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.
A key driver behind Snowflake’s innovation is the commitment to putting customers first, and we’re seeking an experienced user researcher who is looking to lead research efforts with the potential for outsized impact on our most strategic pillars.This role is for you if you are looking to solve complex, ambiguous problems, and are looking to own a research program that deeply integrates into the team’s approach from vision to launch. You’d orchestrate cross-functional alignment around user needs, guide prioritization of high-value features, and play a key role in landing holistic experiences that our customers love. You’d be embedded as a key member of the cross-functional leads group, yet also be a part of a world-class team of tight-knit researchers with a culture of collaboration and knowledge sharing, where we continuously support and learn from each other in a safe and friendly environment.
RESPONSIBILITIES:
Collaborate closely with product, design, engineering, and data science teams to shape product roadmapping and vision
Balance the strategic and tactical; ensuring the team is solving the most critical user needs while delivering holistic solutions that are intuitive and easy to use
Lead research planning and execution, effectively building alignment with cross-functional peers and stakeholders throughout the research process
Clearly communicate insights and learnings, tying directly to actionable next steps and impact on product direction
REQUIREMENTS:
5-10 years of leading high-impact user research efforts
Experience leveraging a broad range of research methodologies across the various stages of product development
Ability to effectively navigate ambiguity, with a proven track record of setting and executing research roadmaps leading to meaningful product impact
Ability to collaborate closely with cross-functional partners, driving alignment around user needs and incorporating peers into the research process
This is a hybrid position based in Menlo Park, CA or Bellevue, WA (3 days per week)
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
