Forward Deployed Product Manager roles sit in a distinct corner of the SaaS ecosystem: they translate an enterprise platform into real, production outcomes inside customer environments. In this case, the focus on AI agents and workflow automation signals a product that is being operationalised in large organisations, where success depends on both technical credibility and practical change management rather than feature releases alone.
For a SaaS career, the role builds a rare blend of skills that compound over time—problem discovery with senior stakeholders, shaping solution architecture with engineers, and using adoption and performance data to iterate. That combination maps well to modern SaaS trajectories in AI product management, solutions-led growth, and platform strategy, where customer evidence increasingly informs roadmap decisions and go-to-market execution.
This position tends to suit product-minded operators who prefer being close to real usage and are comfortable owning outcomes across multiple accounts. It aligns with professionals who want to stay hands-on with technical details (prompt logic, debugging, metrics) while also acting as a credible partner to business leaders. It is less about narrow feature ownership and more about end-to-end delivery in enterprise SaaS settings.
About the Role:
Glean is building the future of work—where every enterprise becomes AI-native. As a Forward Deployed Product Manager you'll be at the forefront of this transformation, owning the end-to-end success of our most strategic customers' AI journeys.
This role is for builders who thrive at the intersection of strategy, technology, and customer impact. You'll own a portfolio of customers, lead discovery to uncover transformative use cases, design and ship AI agents that handle thousands of workflows daily, and become a trusted voice shaping both your customers' AI roadmaps and Glean's product direction. You won't just advise—you'll build, deploy, and scale solutions that fundamentally change how enterprises work.
Forward Deployed Product Managers at Glean are mini-GMs of their customer portfolios. You'll have the autonomy to identify high-value problems, architect elegant solutions, drive adoption at scale, and directly influence our product roadmap based on real customer needs. Working alongside our forward-deployed engineers, you'll collaborate closely to rapidly build and iterate on customer solutions, bridging strategic vision with technical execution. This is the role for future founders, product leaders, and business unit executives who want to shape the AI-native enterprise from the ground up.
You will:
Lead discovery, build & ship production AI agents
- Conduct use case discovery to identify high-value opportunities for AI across the enterprise
- Design, build, and optimize enterprise-grade AI agents on Glean's platform handling thousands of daily interactions
- Partner with forward-deployed engineers to rapidly prototype and deploy custom solutions
- Write and test prompt logic, configure agent behaviors, and iterate based on real performance data
Own strategic customer relationships
- Take full accountability for customer outcomes from discovery through scaled adoption
- Serve as the trusted AI advisor to C-suite stakeholders, shaping their multi-year transformation strategies
- Drive measurable business impact and identify expansion opportunities across the organization
Shape Glean's product direction
- Become a key source of customer insight guiding our long-term product roadmap
- Partner with Engineering, Product, and Design to scope and prioritize features that unlock customer value
- Represent Glean externally through presentations, demonstrations, and thought leadership
About you:
Required:
- 5+ years of experience blending business and technology in customer-facing roles—product management, strategy consulting, solutions engineering, technical program management, or founder experience
- Deep technical acumen: You can shape AI agent architectures, understand code (Python, SQL, or similar languages), debug why an agent isn't working, and collaborate fluently with engineers on implementation details. You've shipped working AI solutions, not just slide decks
- Builder mentality: You've demonstrated the ability to go from ambiguous customer problem to shipped solution that drives measurable outcomes
- Executive presence: Exceptional communication skills with the ability to earn trust from individual contributors to C-suite stakeholders. You can tailor technical depth to your audience
- Product sense and user empathy: You naturally spot high-value AI applications across diverse business functions and design intuitive, guided experiences
- Operational excellence: Proven ability to manage multiple complex, high-visibility projects simultaneously while maintaining quality and meeting commitments
- Comfort in ambiguity: You thrive in fast-moving environments where you define the problem as much as solve it
Preferred if you have:
- Technical degree (CS, Engineering, Math) or MBA from a top program
- Experience at leading consulting firms, tech companies, or investment firms
- Experience in one or many of the following industries: automotive & manufacturing, industrials, retail & CPG, financial services, telecom, technology / SaaS
- Track record driving technology adoption across large organizations
- Data analysis skills: defining success metrics, evaluating outcomes, iterating on quantitative feedback
Location:
- This role is hybrid (4 days a week in one of our SF Bay Area offices)
Compensation & Benefits:
The standard compensation range for this position is $170,000-$280,000 annually plus equity. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race
.#LI-HYBRID
