Why This Job is Featured on The SaaS Jobs
This Senior IT Engineer role stands out in the SaaS ecosystem because it sits at the intersection of cloud-first internal infrastructure, identity, and endpoint management. The scope spans Okta, Google Workspace, and modern MDM, reflecting how SaaS companies increasingly treat IT as a reliability and security function that underpins product delivery and business operations. The hybrid setup in Bangalore also signals an environment where on-site hardware, onboarding logistics, and cloud administration must be handled as one coherent system.
From a SaaS career perspective, the work builds durable expertise in automation-led IT operations, incident and problem management, and audit readiness. Ownership of POCs and lifecycle workflows creates exposure to vendor evaluation and platform integration decisions that recur across SaaS organisations. Experience aligning IT controls with frameworks like ISO 27001 and SOC 2 is particularly portable as more SaaS teams formalise governance while keeping systems cloud-native.
The role is best suited to an engineer who enjoys being a senior escalation point while still building tooling and standardising processes. It fits someone comfortable partnering across Security, HR, and Finance, and who values documentation, metrics, and repeatable workflows. Candidates drawn to identity-centric architecture and endpoint fleet consistency in mixed OS environments should find the remit aligned.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Glean is seeking a highly skilled Senior IT Engineer to lead and scale our IT infrastructure and endpoint management operations. This role will serve as the senior escalation point for complex IT issues across infrastructure, identity, and device management driving operational excellence, automation, and security across a cloud-native environment.
The ideal candidate will have deep hands-on expertise across enterprise IT systems, strong automation and scripting skills, and experience managing identity and access platforms like Okta, Google Workspace, and MDM solutions such as Kandji or Intune.
You will:
- Act as the senior escalation point for complex IT issues across infrastructure, identity, and endpoint management.
- Administer and maintain Okta, Google Workspace, and Kandji platforms ensuring security, compliance, and uptime.
- Lead Proof of Concept (POC) projects for evaluating new IT and security solutions to enhance efficiency and scalability.
- Monitor system performance, conduct preventive maintenance, and ensure timely patch management.
- Perform root cause analysis for major incidents and implement long-term corrective actions.
- Automate repetitive tasks using PowerShell, Python, or Bash to improve operational productivity.
- Collaborate cross-functionally with Security, HR, and Finance for onboarding, offboarding, and lifecycle automation.
- Enforce ITIL processes for Incident, Problem, Change, and Asset Management.
- Maintain comprehensive documentation, SOPs, and process workflows to ensure operational consistency.
- Participate in policy implementation, internal audits, and compliance initiatives (ISO 27001, SOC 2).
- Partner with vendors and internal stakeholders for system upgrades, renewals, and integrations.
- Identify and drive process improvements to strengthen IT operations and service delivery.
- Mentor L1/L2 engineers, fostering knowledge growth and skill development across the IT team.
- Track and report key operational metrics and improvement outcomes to management.
About you:
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- 6+ years of experience in IT infrastructure, endpoint management, and identity administration in a cloud-native enterprise environment.
- Strong expertise across Windows, macOS, and Linux operating systems.
- Deep knowledge of Active Directory, DNS, DHCP, TCP/IP, VPN, and firewall fundamentals.
- Proficiency in Okta administration SSO, MFA, lifecycle automation, and application integrations.
- Experienced in Google Workspace administration access management, policies, and configurations.
- Hands-on experience with MDM solutions (Kandji, Intune, or Jamf) for endpoint management, patch compliance, and automation.
- Proficiency in PowerShell, Python, or Bash scripting for automation, reporting, and workflow integration.
- Familiarity with virtualization and cloud platforms (VMware, Hyper-V, AWS, Azure, or GCP).
- Strong understanding of ITIL processes and ITSM tools (Jira Service Management, ServiceNow, or Freshservice).
- Experienced in supporting ISO 27001, SOC 2, and internal IT audits.
- Excellent analytical, troubleshooting, and problem-solving skills with a passion for operational excellence.
- Thrive in a collaborative, customer-focused, and cross-functional environment.
- Exhibit a proactive and ownership-driven mindset, balancing both strategic initiatives and hands-on problem solving.
- Demonstrate strong leadership and mentoring abilities to guide junior engineers and promote continuous improvement.
- Communicate effectively with both technical and non-technical stakeholders.
- Familiarity with cloud-native IT and security practices in GCP/AWS/Azure is a plus.
- Certifications such as CompTIA Security+, Microsoft Certified: Modern Desktop Administrator, Okta Professional, or ITIL Foundation are an advantage.
Location:
- This role is hybrid (3 days a week in our Bangalore office)
Compensation & Benefits:
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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