Why This Job is Featured on The SaaS Jobs
This AI Outcomes Manager role stands out in the SaaS landscape because it sits at the intersection of product-led adoption and enterprise change management. Rather than focusing on model building, it is oriented around making an applied AI platform deliver measurable value across multiple departments, working directly with executive sponsors and end users in Japan. That combination reflects where many SaaS companies are heading as AI features mature into full workflow transformations.
From a career perspective, the work builds durable SaaS skills in turning capabilities into outcomes: use case discovery, roadmap translation, and stakeholder alignment from leadership to frontline teams. The role also creates a feedback loop into Product and R&D, which is a common path for professionals who want to develop stronger product sense while staying close to customer reality. Experience in prompting and practical AI enablement is increasingly transferable across modern SaaS categories.
This position is best suited to someone who enjoys consultative problem solving and can move between strategy conversations and hands-on enablement. It fits a mid-career profile that is comfortable influencing without formal authority, communicating clearly across functions, and iterating on solutions as user needs become clearer in production environments.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding team. The AI Outcomes Manager will play a crucial role in transforming how every department works, with the power of Glean. They will work closely with executives and end users, combining business acumen, product sense, and prompting skills to help them transform into an AI-native enterprise.
You will:
- Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing on their AI roadmap
- Deeply comprehend Glean's suite of products, ensuring the ability to best help customers get the most out of the Glean platform
- Conduct use case discovery workshops and turn those use cases into tangible outcomes
- Collaborate internally with Product and R&D to help shape Glean’s product roadmap based on the voice of our users
- Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement
About you:
- 3 to 5 years of professional experience
- Fluency in English
- Hungry, curious, and consultative mindset
- Strong problem-solving skills with the ability to adapt to different users and scenarios
- Proven understanding and ability to write complex prompts
- Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions
- Excellent communication skills to effectively interact with multiple stakeholder groups
- Product sense and ability to drive a product’s full potential capabilities
Good to have:
- Customer presence: ability to work with any level from individual contributors to CEOs
- Prior experience in consultative roles, solutions engineering, support, or product management
Location:
#LI-Remote
