Why This Job is Featured on The SaaS Jobs
This Manager, AI Outcomes role sits at the intersection of enterprise SaaS adoption and applied AI enablement, where “value” is increasingly defined by measurable usage, workflow change, and realized business outcomes. The remit signals a post sale function designed to make AI capabilities durable across an organization, not just deployed, which is a growing priority as SaaS vendors move from feature delivery to transformation programs.
From a SaaS career perspective, the work builds repeatable operating muscle around playbooks, customer journey design, and outcome measurement. Managing a team that spans training, advisory work on prompts and agents, and ROI reporting develops a portfolio of skills that translate across modern SaaS customer organizations, particularly as AI features become embedded across product suites. The explicit connection to product feedback loops and roadmap influence also provides exposure to how customer insights are operationalized inside product led companies.
The role best suits professionals who enjoy structured problem solving with executives and end users, and who are comfortable turning ambiguous adoption challenges into documented processes and metrics. It aligns with leaders who want a people management scope while remaining close to platform capabilities, cross functional coordination, and the mechanics of proving impact in enterprise SaaS deployments.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Glean is seeking a leader of our AIOM (AI Outcomes Manger) team. The AIOMs are responsible for ensuring that our customers’ end-users successfully adopt and derive meaningful, measurable value from Glean’s AI solutions. The AIOMs perform the following types of activities: End-user training enablement (company and function sessions, search, chat and agent content), prompt and agent advisory/building and value realization. Ultimately, the AIOMs are responsible for breadth and depth of end-user engagement across our product suite.
You will:
- Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement, advisory/building on our platform and business value realization with Glean’s products.
- Develop a set of Glean prescriptive adoption playbooks including codifying a set of standard process, templates and assets to drive delivery consistency with our customers
- Engage with executive sponsors and business stakeholders across priority accounts
- Partner cross-functionally with the other leaders of the customer organization including: Solution Architects, Delivery Excellence Managers and Support to ensure Glean is providing a seamless customer journey to our customers
- Synthesize feedback and business insights from the field, influence Glean’s product roadmap, and collaborate with Product and R&D to shape new features and agent capabilities
- Design, implement, and report on metrics for the AIOM team demonstrating ROI, adoption, and transformation progress for customers
- Serve as a thought leader and subject matter expert on AI outcomes and user transformation; evangelize best practices internally and externally.
About you:
- 4+ years of experience in customer-facing, consultative roles (e.g., management consulting, customer success, business transformation, product management, solutions consulting) with an AI/data/enterprise SaaS company.
- 2+ years of leadership experience and demonstrated ability to scale teams and drive business transformation through technology adoption, ideally in a post-sale capacity
- Excellent problem-solving skills and ability to communicate effectively with diverse audiences, from executives to end users.
- Strong data fluency; comfortable with adoption/ROI metrics and business KPIs.
- Consultative, creative, and motivated mindset—excited about helping organizations rethink business processes and work styles with AI.
- Proven product sense and ability to maximize the impact of complex software platforms.
- Experience facilitating workshops and change management programs for business transformation.
- Understanding of modern AI capabilities (prompting, agent workflows, LLMs), with ability to coach others on best practices.
Location:
- This role is hybrid (3-4 days a week in our San Francisco or Palo Alto office)
Compensation & Benefits:
The standard OTE range for this position is $270,000-$310,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
