Why This Job is Featured on The SaaS Jobs
Enterprise SaaS is entering a phase where AI features are no longer add ons but core product surfaces, and this Product Design Lead role sits directly in that shift. The remit spans an AI Products suite, including agent-like research workflows, content generation, and an intelligence platform, which signals a company investing in multiple AI modalities rather than a single feature. The emphasis on translating LLM complexity into usable experiences reflects a broader SaaS challenge: making probabilistic systems feel reliable and understandable in everyday business work.
From a SaaS career perspective, the role offers exposure to the full loop between platform capability and end user adoption. Designing for enterprise AI requires building mental models, handling trust and accuracy cues, and connecting experience decisions to measurable outcomes, all skills that transfer across modern SaaS categories. The scope also suggests practice balancing 0 to 1 exploration with scaling patterns that can be repeated across a product suite.
This position is best suited to a senior design leader who enjoys operating at the intersection of product strategy and technical constraints. It fits someone comfortable guiding other experienced designers while staying close to craft, and someone motivated by ambiguous problem spaces where the product surface is shaped by evolving model behavior.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Glean is seeking an experienced design leader to define the future of our AI Products suite, transforming how businesses leverage AI. You'll lead the design of breakthrough AI experiences including personal research agents, AI-powered content creation tools, our enterprise intelligence platform, and 0→1 AI-native products. This role requires deep expertise in LLM system architecture and strong opinions about what makes exceptional enterprise AI user experiences.
As Product Design Lead for AI Products, you'll join an experienced, tight-knit, and collaborative group who love combining research, data, and intuition into user-centered design. You'll have an outsized impact on how knowledge workers interact with AI daily, shaping experiences that fundamentally transform how companies access knowledge, create content, and make decisions.
You will:
- Lead AI Products design strategy owning Glean's AI suite including research agents that retrieve and synthesize information, creation tools for AI-generated artifacts, and our enterprise intelligence platform that mines organizational knowledge.
- Translate LLM complexity into intuitive UX developing deep expertise in model capabilities and constraints, creating understandable, trustworthy experiences that build appropriate mental models.
- Create AI-powered research and creation experiences enabling employees to generate documents, presentations, and visualizations that are grounded in company data, follow brand guidelines, and maintain accuracy through intelligent citations.
- Create AI-powered research and creation experiences that synthesize cross-functional data, write documents, make presentations, and output visualizations that are grounded in company data, follow organizational guidelines, and maintain accuracy through intelligent citations.
- Drive 0→1 product innovation systematically identifying opportunities for AI-native products, rapidly prototyping breakthrough experiences, and scaling solutions that deliver step-changes in productivity
- Partner with product and engineering leaders to shape product capabilities, understanding technical constraints while pushing boundaries of what's possible in enterprise AI
- Guide team excellence, mentoring 3-4 senior designers while establishing clear design principles, incorporating user research to understand AI adoption patterns, and ensuring designs drive measurable outcomes
About you:
- Experience: 10+ years in product design, including 3+ years designing AI/ML products, preferably LLM-based applications.
- AI expertise: Deep hands-on experience with LLM systems, translating system capabilities into intuitive, user-friendly enterprise products.
- Technical fluency: Strong background enabling detailed discussions about AI architecture, model capabilities, and implementation tradeoffs with engineering teams.
- Portfolio: Examples leading the design of sophisticated AI products at scale, ideally including agent-based systems, content generation tools, or intelligence platforms
- Leadership & impact: Track record of shipping successful AI products with measurable impact on user productivity and satisfaction, while guiding and mentoring other designers
Location:
- This role is hybrid (4 days a week in our Palo Alto or San Francisco office, with periodic travel expected between the two)
Compensation & Benefits:
The standard base salary range for this position is $235,000 - $280,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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