Why This Job is Featured on The SaaS Jobs
Intercom sits in a mature part of the SaaS ecosystem where customer communication and support are core infrastructure, and the role is anchored in the current wave of AI adoption in service tooling. A Technical Sourcer focused on Product Engineering and AI-related hiring is therefore closely tied to how modern SaaS companies build differentiated product capability, not just how they staff teams.
For a long-term SaaS career, this kind of sourcing remit builds durable leverage. It develops market-mapping instincts across engineering subdomains, strengthens the ability to translate technical work into candidate-relevant narratives, and deepens fluency in the communities where SaaS talent actually signals credibility, such as open source and research-adjacent platforms. It also creates a practical understanding of how hiring priorities shift as product areas evolve, especially when AI, ML, and research sit alongside core engineering.
This role suits someone who prefers structured, proactive work and enjoys iterating on search strategy using evidence from pipeline data. It will fit a sourcer who is comfortable partnering closely with recruiters and hiring managers, and who takes satisfaction in building long-lived talent networks rather than only filling immediate requisitions.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What's the opportunity?
Intercom is at the forefront of AI-driven customer service, leading the market with Fin by Intercom, the most powerful AI customer service agent, and Helpdesk by Intercom, a fully featured AI-enhanced helpdesk for human support. Our mission is to help businesses deliver incredible customer experiences while enabling support teams to work smarter, faster, and more efficiently—all through our seamless platform.
More than 25,000 businesses use Intercom to send millions of messages to their customers each month. Our core values drive us: we push boundaries, move with speed and intensity, and consistently deliver outstanding value. If you’re eager to grow in a fast-paced environment, develop your craft, and be part of a dynamic, collaborative recruiting team, this is the opportunity for you.
We are looking for a Technical Sourcer to join our talent acquisition team to help hire the exceptional talent that will power the technology behind Fin. As a Technical Sourcer, you’ll play a critical role in fuelling Intercom’s innovation by identifying and engaging top-tier technical talent across Product Engineering, AI, Machine Learning, and Research. You’ll be a strategic partner to our Engineering and TA teams—bringing creativity, rigor, and a deep understanding of the talent landscape to proactively uncover exceptional candidates.
If you're passionate about sourcing deeply technical talent, and want to have an impact on one of the fastest-growing AI companies in the world, we want to hear from you
What will I be doing?
- Drive sourcing strategy and execution for highly specialized roles in Product Engineering, AI Engineering, ML Science, and Research.
- Partner closely with recruiters and hiring managers to deeply understand team needs, technical requirements, and ideal candidate profiles.
- Proactively identify and engage passive candidates through innovative sourcing methods—including GitHub, GoogleScholar, Stack Overflow, arXiv, open-source communities, tech events, and bespoke search strategies.
- Experiment with and implement new sourcing tools, outreach methods, and engagement tactics to increase pipeline quality and diversity.
- Act as a thought partner within the Talent team—bringing fresh ideas, sharing best practices, and helping elevate our sourcing function.
- Build and nurture long-term relationships with potential candidates, creating a strong talent network for future hiring needs.
- Contribute to key talent initiatives including diversity sourcing, market mapping, and employer branding campaigns.
- Maintain high data integrity in our ATS and sourcing tools, leveraging metrics to iterate and improve on sourcing effectiveness.
What skills do I need?
- 3+ years of technical sourcing experience, ideally in high-growth, fast-paced environments.
- Proven track record of sourcing for hard-to-fill roles in engineering, AI, or ML, and engaging deeply technical talent globally.
- A strategic mindset with a proactive approach to talent discovery—you don’t wait for reqs to get started.
- Expertise in sourcing beyond LinkedIn (e.g. GitHub, Kaggle, open-source projects, technical blogs, conferences, custom Boolean strings).
- Strong communication and storytelling skills—you know how to craft compelling outreach messages that resonate with technical candidates.
- Ability to manage multiple pipelines and priorities with a focus on quality, speed, and candidate experience.
- Collaborative and curious—you’re eager to learn, share, and contribute to a team-oriented environment.
- Experience with tools like Greenhouse, Ashby, Gem, SeekOut, and other sourcing platforms is a plus.
Why join us?
We invest in our people, provide great benefits and create an environment where you can grow, learn, and make an impact. Our team is a community of world-class recruiters who support and challenge each other. If you want to take your recruiting career to the next level, this is the place to do it.
Benefits
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Ready to grow your career?
If you’re passionate about hiring great talent, learning from an exceptional team, and growing in a fast-moving environment, we’d love to hear from you
