Why This Job is Featured on The SaaS Jobs
This Growth Manager remit sits squarely in the product-led SaaS playbook, focusing on the self-serve customer journey across a suite of products. Rather than brand marketing in isolation, the work connects acquisition channels to in-product activation and longer-term retention, which is where many SaaS businesses win or lose efficient growth. The mandate to translate insights into funnel and onboarding improvements reflects a metrics-first operating model typical of scaled SaaS.
From a SaaS career standpoint, the role builds durable capability in experimentation, lifecycle measurement, and revenue-adjacent decision-making. Owning forecasts, dashboards, and initiative prioritization develops the judgment needed to balance speed to impact with long-term customer value. The cross-functional interface with product, data, design, finance, and marketing mirrors how modern SaaS growth teams operate, creating transferable experience across PLG, demand gen, and lifecycle functions.
This position will suit someone who prefers structured problem solving and is comfortable being accountable for outcomes across multiple funnel stages. It fits a professional who enjoys partnering with both technical and commercial stakeholders, and who can move between quantitative analysis and pragmatic execution. It is also a strong match for candidates motivated by continuous iteration on onboarding, engagement, and churn reduction in a self-service SaaS environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
As a Growth Manager, you’ll own acquisition, activation, and retention for self-service customers across Dialpad’s suite of products. You’ll work cross-functionally with marketing, product, data, design, and finance to build, test, and scale growth initiatives that drive meaningful user engagement and measurable business impact.
You’ll act as the connective tissue between our growth strategy and execution—using data and creativity to turn insights into action, accelerate customer onboarding, and optimize for retention and revenue growth.
This position reports to our VP of Demand Generation and has the opportunity to be based in our San Ramon office.
What you’ll do
- Own growth performance across the entire self-service funnel, from acquisition through activation and retention.
- Forecast and report on growth performance, providing dashboards and insights that drive data-informed decisions.
- Build and execute growth strategies that drive user adoption, onboarding success, and long-term engagement, and also impact cross-sell and upsell.
- Identify, prioritize, and deliver high-impact growth initiatives based on revenue potential and speed to impact.
- Partner with product, data, and marketing teams to understand churn trends and develop strategies to reduce it.
- Lead end-to-end retention campaigns, collaborating with product, content, and marketing teams to optimize results.
- Continuously test, measure, and iterate on onboarding flows and customer touchpoints to accelerate time-to-value.
- Collaborate cross-functionally with marketing, PR, and content to maximize growth opportunities across all levers.
- Communicate effectively across teams and senior leadership, translating data and insights into clear, actionable recommendations.
Skills you’ll bring
- 5+ years of experience in growth, or product-led growth roles.
- Strong understanding of user analytics, experimentation, and growth metrics.
- Expert knowledge of digital marketing performance principles and analytics tools.
- Proven ability to work cross-functionally with global and virtual teams.
- Exceptional analytical and problem-solving skills, with a data-driven mindset.
- Ability to build strong relationships with both technical and business stakeholders.
- Deep understanding of growth loops, virality, and user engagement drivers.
- Resourceful, strategic, and comfortable operating in a high-expectation, fast-moving environment.
- Coding experience would be bonus
