Why This Job is Featured on The SaaS Jobs
This Services Delivery Manager role sits at a key intersection in SaaS: the point where a cloud platform’s promise becomes a reliable, measurable customer outcome. The listing emphasises account-level visibility, service reviews, reporting, and implementation lifecycle governance, signalling a mature, enterprise-facing SaaS environment where delivery quality and operational credibility are part of the product experience.
For a long-term SaaS career, the work builds durable skills in managing complex technical implementations across multiple internal teams and customer stakeholders. The focus on defining service strategy per customer, tracking infrastructure and service-request metrics, and presenting service reports maps closely to how SaaS businesses run adoption, renewal readiness, and expansion motions. Experience translating between design, engineering, and commercial groups is also highly portable across Professional Services, Customer Success, and Technical Account leadership paths.
This position is best suited to professionals who prefer structured coordination, rigorous follow-up, and clear documentation, and who are comfortable being accountable for operational relationships. It fits someone who enjoys turning ambiguous delivery challenges into repeatable processes, and who wants to operate as a trusted advisor in technically demanding, multi-stakeholder SaaS accounts.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.
As a Services Delivery Manager within EMEA, you are engaged at the account level in providing visibility, service reviews and reporting through all phases of the implementation lifecycle. You will work hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work across customer organizations and multiple Snowflake teams to ensure customers’ applications are well designed and scale to the needs of their business. Success is defined by the SDMs ability to develop a quality service strategy per customer, capture and report on key metrics, identify upsell opportunities and quickly become the client’s trusted advisor.
AS A SERVICE DELIVERY MANAGER AT SNOWFLAKE, YOU WILL:
Own, manage and communicate the operational relationship with assigned clients
Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives
Lead internal and client meetings with thorough documentation and rigorous follow-up
Manage client and project documentation, communications, meetings and required meeting follow-ups
Track metrics around infrastructure performance and service requests
Continually seek to improve
Prepare and present service reports to clients
Create, implement and track relationship roadmaps
Help create and execute on the overall vision for service delivery and client satisfaction
Determine areas for process improvements within both the client and Snowflake
Work with key stakeholders to implement and document
OUR IDEAL SERVICES DELIVERY MANAGER WILL HAVE:
5+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects
Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
Strong organizational skills, ability to work independently and manage multiple projects simultaneously
Bonus Points: Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent).
Fluent in English language (European languages will be a nice to have, especially French or German)
This person will need to reside in the UK and be able to visit the London office twice per week
WHY JOIN OUR PROFESSIONAL SERVICES TEAM AT SNOWFLAKE:
Unique opportunity to work on a truly disruptive software product
Get unique, hands-on experience with bleeding edge data warehouse technology
Develop, lead and execute an industry-changing initiative
Learn from the best! Join a dedicated, experienced team of professionals.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
