Why This Job is Featured on The SaaS Jobs
This Senior Director role sits at a core junction in enterprise SaaS: professional services as a lever for adoption, expansion, and measurable outcomes. In a platform company like Snowflake, services strategy influences how complex customers reach value, and how delivery standards, pricing models, and engagement design translate product capability into real-world usage.
From a SaaS career perspective, the scope is unusually cross-functional and metric-driven. Oversight of bookings, revenue, and margin alongside time-to-value and adoption goals builds fluency in the operating system of modern SaaS: aligning services with sales motions, establishing value metrics, and scaling repeatable offerings without losing delivery quality. The emphasis on outcome-focused services also develops transferable expertise in packaging expertise into scalable plays, a common challenge across cloud and data platforms.
The position best fits a senior leader who enjoys setting direction while staying close to operational levers. It will suit someone comfortable switching between executive stakeholder management, customer-facing influence, and internal process design, and who wants a role where commercial accountability and delivery discipline are equally central.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.
The Geo Leader of Americas Professional Services reporting to the VP of Global Professional Services, will work with leadership to set a clear and ambitious vision while thinking holistically about how our vision will impact the greater company. This is a unique opportunity to shape the future of Snowflake’s Professional Services department. You will focus on creating outcome focused solutions that address our Customer’s most complex challenges. This includes standards, processes and pricing for existing and future customer engagements, as well as establishing value metrics to articulate the impact of the professional services organization on broader Snowflake objectives.
RESPONSIBILITIES:
Be a change agent and drive our mission to evolve to outcome focused services that deliver tangible results for our customers.
Partner closely with Sales and Solutions Engineering to define customer adoption, growth and success strategies aligned to Snowflake business objectives.
Work with Snowflake’s leadership to define professional services offerings, manage future strategy and direction for the professional services practice.
Provide executive thought leadership - internally and externally - for Professional Services strategy, approach and activities.
Lead the business and operational elements of the Americas Professional Services team - from services sales to business investments to revenue and customer consumption.
Accountable for the entire Americas book of business including bookings, revenue and margin. Manage these metrics flawlessly while also delivering on broader Snowflake objectives including driving adoption of the platform, reducing time to go live and realizing efficiency gains.
Retain customers and identify opportunities to expand scope of work
Build, hire and manage a team of Practice Directors and Practice Managers who focus on positioning and scoping high impact, outcome-focused services to Customers.
Stay on point through Delivery to ensure successful delivery of services, and hold the Delivery team accountable for delivering to the committed outcomes
Own the relationships with Customers and Snowflake Sales teams; be the single point of contact for Professional Services success in the Americas region.
REQUIREMENTS:
15+ years in a professional service environment with a focus in data warehousing, business intelligence and cloud solutions
Consultant and mentor with deep experience in Data Warehousing, Business Intelligence, Big Data , Cloud Infrastructure, Data Engineering and AI Solutions.
10+ years of leadership experience, managing a PS team in a high growth environment
Data driven and keen ability to drive efficiency and “do more with less”
Mix of selling capabilities and enough technical depth to hire and develop Technically oriented sellers; at ease with Technical positioning, scoping and aligning services solutions to outcomes (technical, business and strategic)
Ability to combine entrepreneurial spirit, change agent mentality, business, technical and customer interfacing skills
Proven success in building teams with a focus on optimizing performance, engagement and productivity
Executive level communication with customer facing experience and confident in presenting both technical solutions and business impact
Proven and consistent track record of building teams and delivering customer engagements
Strong program, project, and process management skills; preferably project management certified
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
