Why This Job is Featured on The SaaS Jobs
This Executive Operations, Product role sits at the intersection of product leadership and operational execution inside a large-scale SaaS company. In the SaaS ecosystem, that combination matters because product organisations depend on reliable operating rhythms to coordinate roadmaps, executive decision-making, and external touchpoints with customers, partners, and analysts. The scope described, including communications that reach a very large internal audience, signals a mature product org where operational leverage is a core capability rather than a support function.
For a long-term SaaS career, the role offers repeated exposure to the mechanics of how product groups run: planning cadences, leadership reviews, headcount and budget tracking, and cross-functional alignment. Building systems, streamlining onboarding, and owning programs creates transferable experience that maps well to operations, program management, and chief-of-staff pathways commonly found across SaaS companies as they scale.
This position is best suited to an experienced operator who prefers structured problem solving, high-trust executive partnership, and end-to-end ownership of processes. It also fits someone comfortable being externally facing and translating leadership intent into clear internal communications, while working on-site in Menlo Park on a set in-office schedule.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.
Snowflake is looking for an experienced, strategic self-starter to join our admin leadership team in the Product organization. In this role you’ll be partnering closely with senior leadership to strategize, operationalize and execute all administrative functions. You’ll be a key piece of the leadership team, using your expertise in a fast pace and growing environment to create structure out of chaos and help executives effectively scale the business.
You’ll initiate, own and implement systems and processes that increase efficiency as well as owning small to large scale projects. You have strong interpersonal skills and leverage business relationships to get things done efficiently and cross functionally. You also have communication skills and professionalism needed to interact with a variety of leaders and job functions including customers, partners and vendors. You will also lead and influence internal communications that regularly reach a growing org of 2000+, keeping the org both streamlined and organized.
This role is expected to be in office 3 days a week.
Responsibilities:
Perform an extensive array of core administrative tasks:
Effectively manage and maintain complex calendars for Product Leadership, effectively prioritizing high-volume strategic calendar management for multiple stakeholders.
Build efficiency and clarity into existing operations, and help define new operational strategies, such as streamlining new hire onboarding or establishing a review process. Present plans at executive team meetings and org-wide All Hands.
Strategically manage customer meetings, conferences, and press events ensuring that executives are briefed and prepared. Comfortable putting together talking points, taking notes and partnering with press, analysts, and sales teams.
Manage team budget, travel and expenses; process all expenses and reimbursements; manage invoices and Purchase Orders.
Create, organize and maintain team resources to include: mailing lists, folders, drives so that information is an easily-accessible and well-organized.
Coordinate team building activities and events, as well as managing and coordinating the content and flow of large scale meetings such as All Hands, QBRs and leadership reviews.
Manage complex international travel and strategic event coordination considering company priorities, cross functional partnership, global presentation schedule, and onsite logistics.
Clearly communicate with your team, org and company through transparent and clear comms that keep teams both informed and aligned, such as note taking in a staff meeting, tracking action items, weekly newsletters, org-wide comms and All Hands.
Build agendas for meetings, onsites, and All Hands and own them from end to end.
Serve as a lead for, and manager of programs and projects such as headcount management, space management, budget tracking.
Act as a team lead for the administrative team, providing guidance and mentorship, and building and clarifying admin team processes and best practices.
Skills & Experience:
Bachelor’s degree and 10+ years of relevant work experience-- direct executive support, program / project management, chief of staff experience.
Proven ability to manage time efficiently and prioritize multiple stakeholders, functions and tasks in an extremely fast-paced environment with a large volume of requests.
Experience identifying gaps and then initiating, implementing systems, processes, or programs that address them.
Extreme attention to detail, organized and responsive.
Very strong interpersonal skills.
Experience managing high volume complex calendars and managing international travel.
Very strong verbal and written communication skills.
IT savvy
Experience working in an externally facing environment; interacting with customers, partners, investors and Csuite executives.
Ability to partner cross functionally with all levels of management, employees, and vendors.
Embrace and spread the Snowflake culture which revolves around our values.
We’re looking for people who share our passion for ground-breaking technology and want to create a lasting future for you and Snowflake.
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
