Why This Job is Featured on The SaaS Jobs
This Engineering Manager role sits at the heart of a mature, enterprise-grade SaaS platform where reliability is a product feature, not an internal afterthought. Production Engineering in this context spans SLO ownership, observability and probing infrastructure, and incident response practices that directly shape customer experience at scale. The remit signals a platform organisation investing in consistent service delivery across many engineering teams.
From a SaaS career perspective, the role builds durable leadership experience in operating multi-tenant systems under real availability and performance expectations. It offers exposure to the operational mechanisms that high-performing SaaS companies standardise over time, including preventative reliability work, rapid detection and diagnosis, and disciplined learning loops after incidents. Managing a subgroup also develops the ability to translate reliability goals into engineering roadmaps, influence across stakeholders, and evolve processes that other teams adopt.
This position is best suited to an established engineering leader who enjoys combining people management with deep operational problem solving. It fits someone comfortable being accountable for outcomes that are measured over time, and who can guide engineers through incidents while also improving the underlying systems and practices that reduce recurrence.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.
The Production Engineering team at Snowflake is responsible for driving the reliability tools and processes that ensure Snowflake consistently delivers a top-tier experience for its customers. This includes championing Service Level Objectives (SLOs) across all of Engineering, building the probing infrastructure necessary for rapid detection of reliability issues, and deeply engaging in incident response and its surrounding processes. We think about production reliability end-to-end: how do we proactively prevent issues, quickly detect and diagnose problems when they arise, and efficiently resolve them to minimize impact. We drive the culture of learning from every incident.
We are actively looking for an Engineering Manager to lead and grow a subgroup of this team. This role is a unique opportunity to make a significant impact in shaping the vision, architecture and approach for the team.
AS AN ENGINEERING MANAGER AT SNOWFLAKE YOU WILL:
Identify and attract top talent from diverse backgrounds and perspectives.
Develop the future leaders of Snowflake by providing continuous mentorship, coaching, and growth opportunities.
Foster a positive and inclusive culture where everyone feels valued, respected, and empowered to contribute.
Deliver exceptional results that exceed customer expectations, drive business growth, and make a meaningful impact on our industry.
OUR IDEAL MANAGER WILL HAVE:
10+ years industry experience designing, building and supporting large scale systems in production.
3+ years experience in managing a group of junior and senior engineers.
Demonstrated track record of leading the Site Reliability Engineering or Production Engineering Teams.
Demonstrated track record of building, growing and leading technical teams.
Demonstrated track record of driving operational excellence to ensure reliable software delivery meeting high quality standards.
Excellent communication and interpersonal skills, ability to collaborate with internal customers and establish solid, collaborative partnerships with engineers, non-technical team members, and executives
Strong problem solving skills and background in coding
BS / MS in Computer Science or related fields
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure an confidential.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
