Why This Job is Featured on The SaaS Jobs
This Customer Experience Engineering role stands out in SaaS because it sits at the intersection of product engineering and customer outcomes on a large, multi-tenant cloud platform. Rather than building isolated features, the work centers on reducing friction in how users diagnose issues and consume technical content, which is a core differentiator for enterprise SaaS products operating at scale.
From a career perspective, the remit maps closely to durable SaaS engineering skills: full stack delivery, instrumentation and observability, performance tuning, and designing interfaces that translate complex systems into usable workflows. Experience spanning React and TypeScript through to backend services, plus collaboration with product and design, is directly transferable across modern SaaS organizations that prioritize self-serve support and product-led efficiency.
This role is best suited for engineers who enjoy ambiguity in problem definition and prefer impact measured through real customer experience signals rather than internal milestones. It fits professionals who like owning features end to end, partnering across teams, and iterating based on diagnostic data, especially those interested in the practical engineering behind enterprise-grade usability and support deflection.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.
Snowflake’s Customer Experience Engineering Team is expanding! We are looking for a
Software Engineer to join our team who likes building intelligent data applications that
give insight into diagnostic data and technical content that is relevant to issues customers
may be facing. Our Customer Experience Software Engineers enjoy developing features
into the Snowflake product that aim to greatly reduce friction points that block customers
and regularly require help from Snowflake technical experts. They are excited by the
challenges presented by extracting intelligence from a wide variety of data sources,
including structured and unstructured data.
As a Customer Experience Software Engineer your role is to build an industry-leading
data management system that customers love. You will solve challenging technical
problems related to complex data manipulation, interactive UI design, performance
optimization, and more! This role gives you the chance to grow your knowledge of and
contribute to a robust, highly scalable and secure enterprise SaaS platform that services
thousands of customers and hundreds of millions of complex queries daily. You’ll be
building and learning about the user interfaces bridging the enterprise world with the
consumer experience while working alongside a world-class team of both industry
veterans and rising stars.
YOU WILL:
Implement projects that span our stack, including React, TypeScript, Nginx, Node.js, Java among other technologies
Collaborate with a cross-functional team, including product management and
design
Deliver features requiring close coordination with several partner teams
Be a participant in defining the product vision and team planning
Pinpoint problems, instrument relevant components as needed, and ultimately implement solutions
OUR IDEAL SOFTWARE ENGINEER WILL HAVE:
B.S. or M.S degree in CS, MIS, or equivalent discipline
Experience with modern application design architecture, good API design patterns, performance and scale
Expertise in at least one of the following (bonus for more than one): React, TypeScript, Java, Python
Experience with software engineering best practices: unit testing, code reviews, design documentation
Great communication skills, both verbal and written and an interest in working with a diverse set of peers and external developers
Genuine enjoyment of the art of building great software, and a love of learning new things
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
