Product Analytics Specialist (Customer Success) - East

Amplitude • Boston, MA; New York, NY • 1m ago

Why This Job is Featured on The SaaS Jobs

This role stands out in the SaaS ecosystem because it sits at the intersection of product analytics and Customer Success, translating behavioral data into decisions that improve adoption and outcomes across enterprise accounts. Rather than operating as an internal analyst, the position is client facing and oriented around advising product, analytics, and growth leaders on how to use a dedicated analytics platform to guide roadmaps and experimentation.

For a long-term SaaS career, the work builds durable skills in metric design, instrumentation thinking, and KPI-driven prioritization, all central to modern product-led and data-informed SaaS operating models. Regular exposure to executive stakeholders and recurring business reviews develops the ability to connect product usage signals to commercial impact, a capability that transfers across product analytics, growth, and post-sales strategy functions in B2B software.

The role is best suited to professionals who enjoy consultative problem solving and can move between technical concepts such as events, cohorts, and experimentation and clear recommendations for senior audiences. It also fits someone comfortable collaborating across Sales, Product, and Services, and who values structured playbooks while tailoring guidance to different customer contexts.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

Product Analytics Strategist (Customer Success)

NOTE: This is a client‑facing Product Analytics role embedded with our Customer Success team. Prior Customer Success experience is a plus but not required—we’ll train you on our Customer Success playbooks.

About the Role & Team

As a Product Analytics Strategist (Customer Success) partnering with Amplitude’s Customer Success team, you’ll serve as a strategic product advisor to a portfolio of enterprise customers. You’ll help product executives, analytics leaders, and growth teams build better digital products using Amplitude—driving adoption, measurable outcomes, and long‑term value.

What You’ll Do

Partner with customers’ Product, Analytics, and Growth teams to set strategy, define goals, and execute plans that move key product metrics.
Advise senior stakeholders (CPOs, VPs of Product, Heads of Analytics) on using Amplitude to inform product decisions, roadmaps, and experimentation.
Lead strategic business reviews and deep‑dive analytics sessions that demonstrate impact and uncover new growth opportunities.
Translate product usage and health signals into clear, actionable recommendations that improve retention, activation, and conversion.
Collaborate with Sales, Product, and Services to channel customer feedback into product enhancements and adoption initiatives.
Codify best practices and playbooks customers can use to scale evidence‑based product development.

What You’ll Bring

5+ years in Product Management, Growth, or Product Analytics roles within SaaS or digital‑first environments.
Hands‑on experience with product analytics (Amplitude, Mixpanel, Google Analytics, Heap, etc.) to guide strategy and decisions.
Proven ability to drive core product metrics (activation, retention, conversion) through analytics‑driven prioritization and rapid experimentation.
Delivered measurable growth by aligning roadmap bets to a clear KPI tree and rigorously instrumenting impact.
A track record of defining strategy, prioritizing roadmaps, and delivering business outcomes.
Fluent business Spanish (required).
Strong technical acumen (required): comfortable discussing product analytics concepts (events, properties, cohorts), basic experimentation, and practical implementation considerations; quick to learn new tools and collaborate effectively with engineering and data teams.
Exceptional communication skills—able to turn complex analysis into concise recommendations for senior audiences.

AI Skills (Preferred, not required): Familiarity with modern AI/LLM models and capabilities; ability to spot pragmatic product use cases and define success metrics; awareness of data privacy and responsible AI. Comfort experimenting with model APIs is a plus.

TRAVEL REQUIREMENTS: up to 25%

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.

The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

Some of our benefit programs include:

Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
Flexible time off, paid holidays, and more
Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
Employee Stock Purchase Program (ESPP)

Other fun facts about Amplitude:

We were recognized in the Newsweek Excellence Index 2024.
Our customers love us! They've said we're the #1 product analytics solution for 15 quarters in a row on G2.
We're focused on growth. Check us out in Deloitte’s 2023 Technology Fast 500™
We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise companies in the world.
We invest in our people. We offer mentorship programs, management training, and wellness initiatives.
We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.
We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

This role is eligible for equity, benefits and other forms of compensation.

Based on legislation in New York City, the following details are for individuals who will work for Amplitude in New York City. New York City salary range: $189,000 - $284,000 total target cash (inclusive of bonus or commission)

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