Why This Job is Featured on The SaaS Jobs
This Solutions Architect role sits at a common pressure point in enterprise SaaS: post sale technical ownership where adoption depends on integrations, security alignment, and proving value inside complex customer environments. With Glean positioned as a work assistant that connects to many business systems, the role’s focus on onboarding data sources and designing implementations reflects the reality of modern SaaS platforms that live or die by interoperability.
From a SaaS career perspective, this kind of post sale architecture work builds durable skills in customer facing systems design, API based integration patterns, and operational troubleshooting across cloud and hybrid setups. The remit also includes creating repeatable tools and documentation, which is often how solutions teams scale impact as a product’s customer base and use cases broaden. Collaboration with Product and Engineering to drive improvements is another signal of exposure to the feedback loops that shape SaaS roadmaps.
The position tends to fit professionals who enjoy being a technical advisor with clear accountability, balancing structured implementation planning with real time problem solving. It aligns well with those who like translating between enterprise stakeholders and internal teams, and who prefer hands on technical depth without moving fully into pure software engineering or pure account management.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Glean is seeking a talented Solutions Architect to join our rapidly expanding, venture-backed startup. Glean is the work assistant with intuition. Find exactly what you need, right when you need it so you and your team can get big things done. Join our hard-working team and elevate your career. We are professional, creative, passionate, and, most importantly - customer-obsessed.
You will be the primary technical advisor to our customers post-sale, focusing on our Enterprise & Strategic segment, where the architecture and integration demands are high. You will guide customers through their architecture, design, and implementation of Glean within their enterprise architecture.
You will:
- Establish and maintain your role as the customer's primary technical advisor. Think of yourself as the CTO of the customer relationship.
- Work with customers to onboard new datasources and implement custom integrations of Glean into their work environment and business application architecture
- Build and provide tools, templates, and documentation for customers to leverage in integrating with Glean based on their business application stack
- Identify opportunities with the customer to expand the use of Glean within their business application architecture
- Provide training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment
- Align technical plans with customers and Glean Customer Success to ensure priorities between Glean and the customer are fully aligned and executed against
- Assist with issue identification, troubleshooting, and remediation for your assigned customers through resolution
- Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean
- Be an active member of the Glean customer technical community
About you:
- Clear Communicator: professional presentation and interaction skills with both customers and internal teams
- Analytical: taking multiple inputs and approaches to issues to ensure the troubleshooting and resolution path is optimal
- Drive: ability to engage in and handle multiple issues of different priorities gracefully
- Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
Key knowledge and skills required:
Technical skills:
- Software development experience in at least two of the following: Python, Java, Go
- API and custom data integration experience in a Hybrid or SaaS environment
- Technical debugging: log analysis, code analysis, end-to-end transaction tracing
- Networking expertise: a deep understanding of networking, including cloud and on-premise networking
- Experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering
- Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
- Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders
Interpersonal skills:
- Communication: professional presentation and interaction skills with both customers and internal teams
- Project planning: plan and execute the implementation of customer projects
- Self-motivated: a proactive approach to delivering service to customers
- Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
- Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers
- Pre or Post-sales Solution Architect experience in a product-led company is a huge plus
Education:
Compensation & Benefits:
The standard OTE range for this position is $160,000-$225,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
