Why This Job is Featured on The SaaS Jobs
This Senior Customer Success Architect role sits at the intersection of product analytics and customer outcomes, a core junction in modern SaaS where adoption depends on correct data foundations as much as feature education. Working across EMEA for a platform like Amplitude signals exposure to sophisticated use cases around instrumentation, taxonomy, and governance, areas that increasingly shape how SaaS vendors prove value and retain customers.
From a SaaS career perspective, the work builds durable expertise in turning a software platform into an operating capability inside customer organizations. Experience advising on integrations, data flows, and analytics programs translates across SaaS categories that rely on event data, experimentation, and lifecycle measurement. The remit also implies regular collaboration with Product, Engineering, and Support, offering a practical view of how customer feedback becomes platform improvements.
This position best suits someone who enjoys technical, customer-facing problem solving and can move between executive priorities and implementation details without losing clarity. It aligns with professionals who prefer consultative ownership over a portfolio of complex accounts, and who want their impact measured through customer enablement rather than purely internal delivery. Remote flexibility across London or Dubai also fits candidates comfortable operating across time zones and stakeholder styles.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About The Role & Team
Amplitude’s mission is to help companies build better products. By building best-in-class teams, we create best-in-class products that customers love. We approach challenges with humility, we take ownership over our work, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers.
Join us as we deliver innovative and creative solutions to our customers. We're looking for a Customer Success Architect with technical consulting experience. The role will be critical in driving both technical and analytics programs for our customers in EMEA region. You will be enabling our customers to drive their products forward by driving consultative and technical initiatives connected to the success of the customer and their business priorities.
The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done.
Please note, this role can be based in London, UK or Dubai, UAE (depending on where the successful candidate is based)
As a Customer Success Architect, you will:
- Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance.
- Be an expert in Amplitude Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.
- Serve as a trusted technical advisor for our customers.
- Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services.
- Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers.
You'll be a great addition to the team if you have:
- At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
- Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
- Execution and customer service oriented, able to effectively prioritize and complete customer deliverables in alignment with customer requirements and drive outcomes.
- Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
- Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
- Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.
- Languages: English fluency is a must have, Russian speaking would be an advantage!