Senior Manager, Revenue Operations

CommerceIQ • Mountain View, California, United States • 2d ago

Why This Job is Featured on The SaaS Jobs

Revenue Operations roles sit at the center of how SaaS companies turn product demand into predictable recurring revenue, and this position spans the full GTM system across Sales, Customer Success, Marketing, and Partnerships. The scope signals a business that is investing in operational rigor and cross-functional alignment, with an emphasis on planning cadence, governance, and the tooling that underpins the commercial engine.

For a SaaS operator, the long-term value comes from building fluency in the mechanics that scale subscription revenue: quota and territory design, forecasting discipline, pipeline instrumentation, and lifecycle metrics like renewals and churn. Ownership of core systems such as Salesforce and CPQ also develops a durable skill set in data quality, workflow design, and automation, all of which translate across SaaS categories and company sizes.

This role tends to suit someone comfortable acting as a player coach and as an influence-led partner to GTM leadership and Finance. It will appeal to professionals who like diagnosing performance issues with data, then translating insights into process and system changes that teams actually adopt. The onsite requirement also fits candidates who prefer tight operating rhythms and in-person stakeholder access.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

The Role:

The Senior Manager / Director of Revenue Operations is a key leadership role responsible for driving execution and continuous improvement across the end-to-end revenue engine, spanning Sales, Customer Success, Marketing, and Partnerships.

This player coach will partner closely with GTM leadership and Finance to support predictable growth, improve operational rigor, and deliver actionable insights that inform decision-making. The role balances strategic thinking with hands-on ownership, helping CommerceIQ scale its revenue operations as the business grows.

You will work with GTM leaders to translate strategy into execution, diagnose performance issues, implement scalable processes, and support initiatives that help CommerceIQ win in the CPG and retail e-commerce ecosystem.

This is an onsite role based from our Mountain View, CA headquarters. If hired, you will be expected to work from the office 5 days a week.

What You'll Do:

Revenue Planning & GTM Execution

Partner with GTM and Finance leaders to support annual and quarterly revenue planning, including segmentation, quota support, headcount planning, and territory design.
Analyze performance trends and surface insights to inform GTM decisions and trade-offs.
Support alignment across Sales, Marketing, and Customer Success by translating strategic priorities into operational plans.

Systems, Tooling & Operational Excellence

Own and optimize key GTM systems (Salesforce, CPQ, Customer Success tools, marketing automation) to ensure usability, data hygiene, and scalability.
Build and maintain workflows, playbooks, forecasting processes, and pipeline standards to drive consistent execution.
Identify opportunities for automation and improved data quality to increase team efficiency and visibility.

Forecasting, Insights & Performance Management

Run weekly, monthly, and quarterly reporting and business reviews, tracking KPIs and highlighting risks and opportunities.
Serve as a trusted partner on revenue analytics, including pipeline health, customer segmentation, renewals, churn, and product attach.
Partner with Sales and Customer Success leaders to improve forecast accuracy, deal inspection, and renewal visibility.

Commercial Governance & Deal Support

Support commercial policies, pricing frameworks, and approval workflows to improve deal quality and velocity.
Assist with deal reviews and complex opportunities by providing analysis, modeling, and recommendations.
Partner with Sales leadership to improve deal qualification and inspection rigor.

Cross-Functional Collaboration

Work closely with Marketing, Finance, Sales, and Customer Success to ensure GTM initiatives are well-coordinated and effectively executed.
Lead through influence, building strong relationships to drive adoption of processes and tools across teams.
Contribute to a strong operating cadence and culture of accountability within the GTM organization.

What You'll Bring:

8-12+ years of experience in Revenue Operations, Sales Operations, or GTM Strategy roles, with 3+ years in a people leadership or senior IC role.
Experience in SaaS, retail ecommerce, or CPG-adjacent technology strongly preferred.
Proven ability to scale and improve GTM processes in a growing or changing environment.
Strong expertise in Salesforce and modern RevOps tooling, with solid analytical, modeling, and reporting skills.
Excellent communication skills, with experience influencing Directors and VPs through data and insight.
Comfort operating in a fast-paced, ambiguous environment, balancing strategy with hands-on execution.

Benefits & Perks:

The typical base pay range for this role in Mountain View, CA is USD: $150,000 - $210,000/per year. This role also qualifies for an annual cash bonus, as well as an equity package consisting of pre-IPO stock options.

This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location.

Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to: