Why This Job is Featured on The SaaS Jobs
Workplace delivery roles are often overlooked in SaaS, yet they directly influence how product, engineering, and go to market functions operate day to day. This Lead role sits inside a global SaaS operator and focuses on the practical infrastructure behind scaling teams, translating headcount plans into space, safety, and build outcomes across office fit outs and lifecycle upgrades.
For a SaaS career, the value comes from learning how operational constraints shape growth. Ownership of RFPs, vendor governance, capex and opex tracking, and end of life programs builds fluency in the systems and controls that mature software companies rely on as footprints expand. The emphasis on standards, sustainability considerations, and measurable utilization also develops a metrics driven approach that transfers across SaaS operations functions.
This position best suits an experienced project manager who prefers structured delivery, cross functional alignment, and accountability for timelines and budgets. It aligns with professionals who enjoy bridging workplace strategy and on site execution, and who want their work to support a product led business without being in a pure facilities maintenance track.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
The Workplace- Project Management Lead will be responsible for the oversight and end-to-end delivery of corporate office fit-outs, infrastructure upgrades, and lifecycle maintenance projects. You will bridge the gap between strategic planning (stacking and seat allocation) and technical execution (construction management), ensuring all projects meet global safety, sustainability, and quality standards. You will help keep projects on time and on budget and should have great communication skills to keep everyone aware and excited about the project progress.
`Experience & Background
Total Experience: 6+ years of professional experience in construction and project management.
Must have a background working with Global MNC standards or experience in leading IPCs (e.g., JLL, CBRE, Colliers) or PMCs.
Core Expertise: Hands-on experience in managing corporate interior fit-outs and site construction from inception to handover.
Managed end to end project management including leading RFPs, vendor selection criteria, design evaluation, latest products knowledge, market evaluation , execution, IT coordination, measurement validation and project delivery.
Technical Compliance & Sustainability
Safety Standards: Expert knowledge of Fire Safety standards and NBC (National Building Code) norms.
Sustainability: Capability to drive green building initiatives; LEED or WELL AP certification is a significant advantage.
Value Engineering: Ability to identify cost-saving opportunities through material substitution or design optimization without compromising quality.
Workplace Strategy & Space Planning
Stacking & Allocation: Managing the strategic placement of business units (stacking) and detailed seat allocation.
Business Partnership: Interfacing with business heads to align spatial layouts with headcount growth and operational needs.
Agile Planning: Implementing flexible workspace solutions and neighborhood planning.
Space Efficiency: Improvement in seat-to-employee ratios and space utilization metrics, seat allocation / management tools etc.
Project & Lifecycle Management
End-to-End Delivery: Ownership of project timelines, vendor coordination, and onsite quality control.
Maintenance & Repairs: Pre-planning and supporting critical repairs and restorative projects to maintain office standards.
Infrastructure EOL: Managing End-of-Life (EOL) projects for critical assets like HVAC, UPS, and electrical systems.
Develop playbooks for company standards with construction materials / makes & specifications of workplace design.
Financial & Analytical Oversight
Budget Management: Tracking and reporting on Budget vs. Actual spend analysis.
Financial Reporting: Managing Capex/Opex tracking, cash flow forecasting, and bid leveling.
Contract Administration: Overseeing the RFP process, vendor selection, and contract closures.
Qualifications
Proficiency in MS Project or similar PM software for scheduling.
Hands-on with AutoCAD for reviewing and marking up layouts.
Advanced Excel / google sheet / google slides skills for complex financial tracking and variance analysis.
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
