Why This Job is Featured on The SaaS Jobs
This Learning and Development Specialist contract role stands out in SaaS because it focuses on making onboarding repeatable and measurable in a distributed, multi-state organization. In subscription businesses, consistent ramp is tightly linked to execution across product, support, operations, and go to market functions, and the remit here is explicitly about reducing reliance on informal knowledge transfer.
For a SaaS career, the work builds durable capability in translating subject matter expertise into structured learning pathways, then improving them through feedback loops and participation data. That combination of content design, cross functional partnering, and system based delivery through an LMS maps well to how SaaS companies scale internal operations. It also develops a practical view of how policies, compliance needs, and role specific tooling are embedded into enablement without slowing down hiring.
This role is best suited to an L&D practitioner who prefers clear deliverables and enjoys orchestrating input from busy SMEs into coherent materials. It fits someone comfortable working independently on multiple workstreams and who values documentation, information architecture, and iteration over one off training events.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs.
Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results.
In September 2025, we raised a $50 million Series E funding round to accelerate our growth.
We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ.
Join us and be part of a team that’s shaping the future of payments—one experience at a time.
Job Description
The Learning & Development Specialist will support the design, delivery, and continuous improvement of the company onboarding program during a six month temporary assignment. This role partners closely with subject matter experts (SMEs), functional leaders, and People team members to capture critical knowledge, document role specific practices, and translate expertise into structured onboarding experiences. The primary focus of the role is ensuring new hires ramp effectively through clear, consistent, and scalable onboarding content and learning pathways.
Responsibilities:
- Partner with subject matter experts across functions to identify critical knowledge required for new hire success and document role specific processes, tools, and best practices.
- Design, develop, and maintain onboarding materials, including training sessions, job aids, playbooks, and self guided learning resources.
- Coordinate and support onboarding learning experiences, including live sessions, SME led training, and asynchronous learning components.
- Organize and maintain onboarding content within the learning management system or knowledge repositories to ensure materials are current, accessible, and easy to navigate.
- Gather feedback from new hires, managers, and SMEs to assess onboarding effectiveness and make targeted improvements.
- Support knowledge transfer by standardizing onboarding content and reducing reliance on informal or ad hoc training.
- Track onboarding participation and completion, and provide basic insights on engagement and effectiveness.
- Ensure onboarding materials align with company policies, values, and compliance requirements.
Qualifications
- Bachelor’s degree in Learning and Development, Human Resources, Organizational Development, Education, or a related field, or equivalent experience.
- 2 to 4 years of experience in learning and development, onboarding, or training roles, with hands on experience working with SMEs.
- Demonstrated experience capturing and translating institutional or technical knowledge into clear onboarding materials.
- Strong organizational and project coordination skills, with the ability to manage multiple workstreams within a defined timeframe.
- Clear, concise written and verbal communication skills.
- Experience using learning management systems or knowledge management tools.
- Ability to work independently and deliver against defined goals in a fast paced environment.
Additional Information
Location: Flexible/Remote (within the US)
Hourly Range: $37-40 Per Hour
PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.
We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.
PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.
—
Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/
Assistance for Disabled Applicants
Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance.
All your information will be kept confidential according to EEO guidelines.
