Why This Job is Featured on The SaaS Jobs
This Sales Engineer I role sits at a core SaaS junction where product capability, customer environments, and revenue outcomes meet. With a focus on demos and proofs of concept for small business customers, it reflects a common SaaS motion: translating a cloud communications platform into clear, testable value in real-world setups that often include Microsoft 365 or Google Workspace and varied network conditions.
For a SaaS career, the work builds durable skills in pre-sales discovery, success-criteria definition, and technical validation, all of which map well to modern subscription buying processes. The repeated cycle of configuring systems, training admins and end users, and troubleshooting during evaluation mirrors the practical constraints that drive conversion and retention in SaaS. Exposure to VoIP, WebRTC, SIP, and network analysis tools also develops technical fluency that transfers across adjacent categories like contact center, UCaaS, and broader cloud infrastructure products.
The position is best suited to early-career professionals who enjoy customer-facing technical work and can simplify complex concepts for non-technical stakeholders. It will fit someone who likes structured repetition with high standards, partnering closely with Account Executives while steadily expanding product and domain expertise through hands-on certification and daily delivery.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
As a Sales Engineer, you’ll own running demos and proofs of concept, including gathering success criteria, system configuration, admin training, user training, and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements. You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers.
This position reports to our Sales Engineering Manager for Small Business.
What you’ll do
- Perform 2-3 product demonstrations per day.
- Deliver high-touch proof of concepts.
- Learn the many technical tools the Sales Engineering team uses to test network environments.
- Complete a Sales Engineering Demo Certification.
- Partner with the Commercial Sales team throughout the entire sales process.
Skills you’ll bring
- 1-2 years of customer-facing experience working as either a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or similar roles.
- A technical curiosity and excitement about delivering a technology solution that makes work better.
- Dabbles in scripting languages such as JavaScript and Python.
- Excellent grasp of various modern cloud communications platforms such as Google Workspace and Microsoft 365.
- Experience with Business VoIP Telephony Services (On-Premise or SaaS).
- Experience with Contact Center solutions (On-Premise or SaaS).
- Understanding and experience with the following VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
- Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
- Data Center Technologies (Public & Private Clouds).
- Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies).
