Why This Job is Featured on The SaaS Jobs
Account management roles are a core lever in SaaS because expansion revenue often depends on how well a vendor can translate product capability into ongoing customer outcomes. This position sits in that post-sale commercial layer, working with existing accounts rather than net-new acquisition, and it is grounded in enterprise software usage where multiple stakeholders shape adoption and spend.
For a SaaS career, the work builds durable skills in opportunity discovery, value articulation, and forecasting discipline, all within the realities of subscription businesses. Managing a portfolio and progressing expansions through structured stages develops fluency with CRM hygiene, pipeline mechanics, and the internal coordination required to deliver a consistent customer experience. The emphasis on collaboration across Customer Success, Renewals, Product, Marketing, and Support also mirrors how mature SaaS organizations operate across the customer lifecycle.
This role tends to suit early-career professionals who want a commercial path anchored in relationship management and repeatable process. It aligns with someone comfortable juggling several accounts, maintaining clear records, and communicating with both business and technical contacts. Curiosity about enterprise technology, and interest in AI or data-driven solutions, will likely translate into stronger conversations about use cases and measurable impact.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Turn customer potential into measurable growth.
Are you driven by growth and motivated by expanding existing customer relationships? At Coveo, this role puts you at the center of account expansion, where you’ll identify opportunities, drive incremental revenue, and help customers scale their use of enterprise-grade artificial intelligence.
You’ll join a collaborative, customer-centric team where learning is encouraged and where your impact is visible. This role is ideal if you’re growing your career in account management and want hands-on exposure to complex, value-driven customer relationships.
As one of our account managers, you will:
Manage a portfolio of existing customers and act as a primary point of contact
Build trusted relationships with technical, business, and operational stakeholders
Identify opportunities to expand customer value and incremental revenue
Support opportunity progression through discovery, solution positioning, and proposal preparation
Maintain accurate customer records, pipeline tracking, and forecasting
Collaborate with Customer Success, Renewals, Product, Marketing, and Support teams to deliver a seamless customer experience
Here is what will qualify you for the role:
1-2 years experience in account management or a B2B customer-facing sales or relationship role
Solid communication and interpersonal skills, with the ability to build trust
Comfort managing multiple priorities while staying organized and accountable
Curiosity and motivation to learn new technologies and sales practices
What will make you stand out:
Exposure to software as a service or enterprise technology environments
Familiarity with sales processes, pipeline management, and customer relationship management tools
Interest or foundational knowledge in artificial intelligence or data-driven solutions
Experience working cross-functionally with internal teams
Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status.
