Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
Direct response roles are a useful window into how mature SaaS platforms create predictable pipeline. With Genesys Cloud positioned as an AI-powered experience orchestration product used by thousands of organizations, this position sits close to the commercial engine that translates product positioning into first conversations with prospective customers across multiple segments.
For a SaaS career, the value here is learning how demand creation connects to sales execution in a subscription business. The remit spans researching accounts, shaping outreach around personas, qualifying needs, and supporting initial demonstrations alongside sales and product. That mix builds fluency in common SaaS motions such as lead handoff, discovery discipline, and aligning messaging with evolving platform capabilities, all of which tend to transfer well across B2B software categories.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Positions in this job family are responsible for marketing to and finding new potential customers, to support increased product sales of the organization. Activities include:
- Identifying business development opportunities using market research and business acumen;
- Pursuing new business relationships and transitioning potential buyers to sales;
- Assessing customer needs and suggesting appropriate products & services;
- Responding to customer inquiries;
- Supporting sales opportunities, in conjunction with the sales and product teams, and conducting initial product demonstrations when necessary;
- Building and driving marketing activity towards key customer personas;
- Developing medium to long-term business development plans and preparing strategies to protect, grow and diversify the relationship with targeted customers. Expectations for this job profile are typically as follows: - Working to achieve defined operational targets within job area with some impact on their team's performance.
- Works on problems of limited scope, following standardized practices and procedures.
- Develops stable and trustful working relationships with internal team.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
