Why This Job is Featured on The SaaS Jobs
Sales Engineer roles sit at a critical junction in SaaS where product capability, customer outcomes, and commercial motion meet. This listing stands out because it centers on demos and proofs of concept, the moments when a SaaS buyer evaluates real-world fit across configuration, training, and troubleshooting. With Dialpad’s focus on cloud communications, the work naturally involves translating platform behavior into business impact for non-technical stakeholders.
For a long-term SaaS career, the value here is repeated exposure to the full pre-sales lifecycle and the technical rigor behind it. Running POCs builds a practical understanding of how prospects validate requirements, how integrations and network conditions influence adoption, and how feedback loops into Product and Engineering tend to work in SaaS organizations. The emphasis on certification and internal tooling also signals a structured approach to developing repeatable technical sales craft.
This role suits professionals who enjoy customer-facing problem solving with a strong technical foundation and an interest in consultative selling. It aligns well with someone comfortable partnering closely with Account Executives, managing success criteria, and balancing preparation with live delivery. The travel component and cross-functional alignment will appeal to those who prefer varied stakeholder interaction over purely desk-based technical work.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your Role
As a Sales Engineer, you’ll own running demos and proofs of concept, including gathering success criteria, system configuration, admin training, user training, and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements. You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers.
This position reports to our Manager, Sales Engineering - Partners, with preferred working hours dependent on the Sales team's location. This role will require 50% travel.
Dialpad’s Sales Engineers will contribute to our Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high-touch proof-of-concept sessions. In this role, our Sales Engineers will help businesses solve complex communication problems that affect everyone around the world.
Dialpad’s Sales Engineering team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Product, Engineering, Customer Success, and Support, as well as all levels of management on customer accounts.
What You’ll Do
- Own product demonstrations and deliver high-touch proof of concepts
- Learn the many technical tools the Sales Engineering team uses to test network environments
- Complete a Sales Engineering Demo Certification
- Partner with the Sales team throughout the entire sales process
Skills You’ll Bring
- Minimum 3 to 5 years of customer-facing experience working as either a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or in similar roles
- Experience in Cloud-VOIP System (UCaaS & CCaaS)
- A technical curiosity and excitement about delivering a technology solution that makes work better
- Understands how system integrate through APIs
- Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills
