Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Unlock the Future of Customer Experience with AI: Join Genesys as an Account Director
Do you want to be part of a global, market-shaping company that is redefining how organisations engage with their customers through AI, digital innovation, and experience orchestration?
Do you thrive in high-stakes, complex enterprise sales environments, leading strategic new-logo pursuits and shaping long-term customer partnerships?
Are you motivated by owning large, strategic accounts, influencing senior stakeholders, and helping customers navigate transformation in a rapidly changing market—while continuing to grow as a leader in a high-performing, collaborative sales organisation?
If so, we’d love to meet you.
About Genesys
At Genesys, we empower organisations to deliver personalised, predictive, AI-driven experiences at scale. We are widely recognised as the leader in customer experience (CX) and contact centre technology.
We’re building a diverse and inclusive sales organisation where ambitious professionals can grow, thrive, and make a meaningful impact. We are looking for exceptional senior sales leaders who are passionate about helping enterprise customers unlock the value of AI, cloud, and experience orchestration.
Bring your ambition, curiosity, and drive—and together we’ll redefine what exceptional experience looks like.
Role Overview – Account Director
As an Account Director, you will play a strategic leadership role within the UK enterprise sales organisation. You will own and grow a portfolio of large, complex enterprise opportunities, acting as a trusted advisor to senior executives while driving significant new-logo and expansion revenue.
You will lead end-to-end sales strategy for your accounts—from executive discovery through deal execution and long-term value realisation—championing Genesys’ AI-powered cloud platform, including predictive AI, conversational AI, and our industry-leading Experience Orchestration capabilities.
This role operates with a high degree of autonomy and influence, working closely with Sales Leadership, Solution Consulting, Customer Success, and the wider GTM ecosystem to deliver sustainable growth.
Key Responsibilities
🚀 Strategic Pipeline Ownership & Growth
- Own and drive large, strategic enterprise opportunities with complex buying groups.
- Shape multi-year account strategies aligned to customer transformation priorities.
- Lead high-value new-logo pursuits and expansion opportunities.
🤝 Executive Engagement & Value Creation
- Engage C-suite and senior stakeholders with a compelling, outcome-focused AI transformation narrative.
- Translate customer challenges into clear, value-led business cases with measurable ROI.
🏆 Elite Deal Leadership
- Lead complex SaaS sales cycles using MEDDPICC, ensuring rigour, predictability, and high-quality execution.
- Navigate multi-stakeholder environments, building champions and executive sponsorship.
💡 Trusted Advisor & Thought Leader
- Act as a strategic partner to customers, providing insight into industry trends, AI adoption, and experience transformation.
- Influence customer strategy beyond the immediate deal, positioning Genesys as a long-term partner.
🤜🤛 Leadership Through Collaboration
- Orchestrate cross-functional teams (SDRs, Solution Consultants, Marketing, Customer Success) around account strategy.
- Serve as a role model within the sales organisation, embodying One Genesys values and best practices.
Minimum Requirements
- Proven, consistent track record selling enterprise SaaS or Cloud/Digital solutions.
- 8–10+ years of experience leading and closing high-value, complex enterprise deals.
- Strong command of MEDDPICC and disciplined enterprise sales execution.
- Exceptional executive presence, business acumen, and negotiation skills.
- Evidence of sustained overachievement and ownership of large, strategic accounts.
- Experience operating with autonomy and influencing outcomes at a senior level.
Why Genesys?
- Lead in one of the fastest-growing AI and CX markets.
- Sell a platform that genuinely transforms how organisations engage with customers and employees.
- Work in a high-trust, coaching-led environment with strong leadership support.
- Competitive compensation, benefits, and long-term career growth opportunities.
- Flexible working and a culture that values inclusion, ambition, and impact.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
