Why This Job is Featured on The SaaS Jobs
Customer Success remains one of the clearest windows into how a SaaS business retains and expands recurring revenue, and this role sits directly on that line. With NinjaOne operating an endpoint management platform at meaningful scale, the position reflects a mature SaaS environment where process, tooling, and customer expectations are well defined, and where account outcomes are tied to product adoption and commercial expansion.
For SaaS career development, the standout value is ownership of a portfolio across the full post sale motion: proactive engagement, renewal and expansion identification, and escalation management. Regular use of Salesforce and forecasting discipline builds transferable operating habits used across B2B SaaS. The emphasis on consultative communication and translating needs into solutions is also durable experience for future paths in enterprise CSM, account management, or revenue leadership.
This role tends to suit professionals who prefer measurable responsibility and frequent customer interaction, including substantial phone based work. It aligns with someone comfortable balancing relationship building with commercial targets, and who enjoys being the central coordinator across stakeholders. Candidates interested in technical SaaS domains, particularly IT operations and security adjacent environments, are likely to find the customer conversations especially relevant.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role
As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships. As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company.
Location- Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs, & Friday)
What You’ll be Doing
- You will be responsible for growing your individual book of business within your portfolio of existing accounts
- Proactively engage and reach out to your accounts on a regular basis
- As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities
- Communicate with customers and react to client requirements quickly and efficiently
- Analyze and understand the customer needs to present a solution that meets the customer requirements
- Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities
- Research and document relevant contact information for existing leads in Salesforce
- Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
- Maintain knowledge of market conditions and competitive activities
- Other duties as needed
About You
- You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
- As customer advocate and product expert you excel at influencing and inspiring customers
- Polished verbal and written communication skills
- Resilient and calm, you are able to guide customers through issues and escalations
- You have a proven track record in achieving and maintaining sales targets
- You have extensive IT knowledge
- Bachelor’s degree (preferred)
- As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey
About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
