Why This Job is Featured on The SaaS Jobs
This Senior Full Stack Engineer role stands out in SaaS because it sits on a product surface area where reliability and usability directly affect retention and expansion. The focus on web and desktop applications, alongside a WFM application and services, signals a mature, multi-surface SaaS environment where feature delivery must integrate cleanly across clients and backend systems. Weekly releases and on call responsibilities also indicate production ownership typical of established SaaS operations.
From a SaaS career perspective, the work builds durable strengths in end to end feature ownership, architectural communication, and cross functional execution with Product. Experience designing for scalability, performance, and maintainability translates well across subscription software businesses, where incremental iteration and operational discipline matter as much as initial delivery. Exposure to shared components and standard practices across products is particularly relevant for engineers moving toward staff level impact.
This role is best suited to an engineer who prefers broad scope over narrow specialization and is comfortable balancing new development with operational follow through. It fits someone who enjoys guiding multi engineer initiatives, writing design documentation that unblocks others, and raising engineering quality through reviews and mentorship. A hybrid London setup will appeal to candidates who value regular in person collaboration without returning to fully office based work.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
We are seeking a talented and experienced Senior Full Stack Engineer who is passionate about building high-quality, scalable web & desktop native applications using modern frontend and backend technologies. You will own significant features end-to-end, tackle technical hurdles, and enrich the team through your engineering experience, including mentorship of junior engineers. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross-functional team, including working closely with Product Managers to advocate for technical initiatives for the team.
This position reports to our Engineering Manager, who is based in London, and is looking for someone to join the team in our London Office. Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week.
What you’ll do
- Develop and maintain Dialpad's web & desktop applications using modern technologies.
- Write clear and complete architectural design documents that other team members easily understand.
- Provide estimates on technical resources and requirements necessary to plan and begin projects
- Develop and maintain the WFM web application and services using modern technologies.
- Write clean, modular, and maintainable code using best practices along with unit tests.
- Participate in code reviews to ensure code quality, maintainability, and scalability.
- Ensure that features are shipped on time and with the highest quality.
- Take on-call activities to support and resolve issues arising from QA and customers.
- Be responsible for deploying the new releases on a weekly release cadence
- Collaborate with cross-functional teams to build and use standard components and practices across Dialpad products
- Mentor junior engineers and help them grow their skills and expertise.
Skills you’ll bring
- 8+ years of experience in software engineering.
- Strong experience with Python or other language, Vue/React, Node.js, HTML, CSS, JavaScript, TypeScript, GraphQL, and cloud infrastructures [Google Cloud Platform is a plus]
- Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.
- Experience with databases, SQL/NoSQL.
- Experience with building reusable and modular components, both frontend and backend.
- Experience with mentoring junior engineers and helping them grow their skills.
- Experience with highly agile and iterative development processes.
- Strong debugging and troubleshooting skills.
- Strong communication and collaboration skills.
