Partner Inside Sales Manager

Genesys • Full-time • Madrid (Flexible), Spain • 2d ago

Why This Job is Featured on The SaaS Jobs

Genesys sits in the enterprise SaaS category, where indirect revenue is often driven through partners rather than purely direct sales. This Partner Inside Sales Manager role is notable because it treats partner performance as an operating system, with structured cadences, instrumentation in Salesforce and PRM tools, and an explicit emphasis on AI-assisted workflows that reflect where modern SaaS go-to-market is heading.

For SaaS career development, the role builds durable skills in revenue operations thinking applied to channel motions: turning enablement into measurable pipeline lift, improving forecast accuracy, and using leading indicators to manage velocity and conversion. The remit spans partner activation, co-sell coordination, and repeatable play creation, which maps well to later paths in partner leadership, digital sales, or broader GTM operations roles across SaaS firms that rely on scaled programs rather than one-off heroics.

This position tends to fit professionals who enjoy structured execution, data hygiene, and running recurring partner rhythms with clear outcomes. It will suit someone comfortable influencing without direct authority and translating assets into practical enablement. Interest in AI tooling as a productivity layer, combined with a preference for portfolio management over single-account depth, aligns well with the way the role is set up.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Summary

The Digital-PSM manages a portfolio of 30–50 partners, driving pipeline, bookings and AI attach through an industrial, data-driven operating model — augmented by AI to increase efficiency by ~50%. You’ll standardize plays, automate routine work, and scale enablement so partners can source, progress and close opportunities faster.

Mission & Outcomes

Pipeline: Achieve portfolio target
Bookings: Meet or exceed portfolio bookings target with forecast accuracy
AI attach & expansion: Improve AI attach rate by +X pts and shorten cycle time
Partner activation: ≥ 80% of named partners fully onboarded with current Joint Business Plan (JBP) and enablement complete.
Operating excellence: ≥ 95% Salesforce/PRM data hygiene, ≥ 90% SLA on partner requests.

What You’ll Do

1) Run an industrial partner operating system

Cadence: Daily hygiene nudges, weekly Pipe Pulse (clustered 20-min reviews), bi-weekly enablement webinars, monthly lite QBRs, quarterly QBRs with field.
Scorecards: Maintain PRM/SFDC scorecards (pipeline, bookings, conversion, AI attach, activity).
Close plans: Standardize mutual close plans, risk logs, exec summaries; drive next-best actions.

2) Enablement Factory (AI-assisted)

Curate & condense existing assets into 5–7-minute micro-learnings and 60–90s explainers.
Publish 2 enablement packs/month; run 1:many live sessions; track attendance, quiz scores, content NPS.
Auto-enroll target roles via Eloqua; measure consumption-to-pipeline lift.

3) Territory & Account Mapping

Auto-map partners by verticals/ICP/named accounts; refresh monthly using SFDC.
Identify whitespace and co-sell routes; broker intros to field AEs/BDRs/CS.
Track coverage ≥80% of target accounts; increase joint pursuits/quarter.

4) Pipegen OS

Every Friday, generate a partner pipe pack (new opps, movement, aging, AI attach, next plays).
Launch campaign-in-a-box with digital + field motions (webinars, events, ABM-lite).
Activate BDR sequences for prioritized partners; monitor time-to-first-opportunity.

5) Bookings Machine

Enforce mutual close plans, MEDDICC (or equivalent), exec alignment, and risk burndown.
Conduct weekly forecast with RevIQ/analytics; drive deal economics (deal reg, promos).
Post-mortems and pattern libraries to replicate wins, and learn from losses.

6) AI Augmentation (how you work faster)

Use generative AI to draft playbooks, content outlines, emails, recaps, and QBR packs.
Summarize partner call notes and produce next-best-action lists auto-pushed to SFDC tasks.
Auto-build slides and dashboards from SFDC/PRM; run anomaly detection (stalled opps, low activity).

KPIs & Leading Indicators

Pipeline: $ created/week/partner; creation rate; % partner-sourced; AI attach % on new opps.
Velocity: Stage progression speed; aged opps >60d; time-to-first-opportunity.
Win/Revenue: Win rate; ASP; cycle time; forecast accuracy; bookings vs. plan.
Enablement: Attendance %, quiz pass %, content NPS, enablement→pipeline conversion.
Coverage & Hygiene: % mapped accounts covered; SFDC/PRM completeness & freshness.

Qualifications

Minimum 2 years’ working experience; background in Partner/Channel Management, Sales, Digital GTM (SaaS preferred), BDR
Proven ability to create partner pipeline and influence bookings at scale (evidence of campaigns, plays, or co-sell motions).
Data fluency: can build/interpret dashboards and funnels
Hands-on with AI tooling to automate content, summaries, forecasting, and insights (e.g., Copilot/ChatGPT).
Operational rigor and communication: program management, webinar facilitation, executive-ready storytelling.
Languages: English required, French plus one of Spanish or Italian.

Working Model

Madrid-based preferred; travel 10–20% for key QBRs/events.
Manages 30–50 partners directly.
Close collaboration with Field PSMs, BDRs, Marketing, CS, Alliances, Finance.

Success in 90 Days

Stand up the Digital-PSM cadence; publish first two enablement packs; complete partner mapping.
Deliver first Pipe Pulse cycle and monthly lite QBRs with scorecards live in SFDC.
Hit baseline pipeline velocity and hygiene targets; show early lift in AI attach.

#LI-MC1

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.