Why This Job is Featured on The SaaS Jobs
This Senior Site Reliability Engineer role stands out in SaaS because it is explicitly forward deployed, pairing production-grade reliability work with hands-on customer deployments. Teleport operates in infrastructure identity, access, and policy, a category where trust, uptime, and secure integrations are central to product adoption. The remit spans networking, performance, security, and integrations, reflecting the realities of SaaS products that sit deep in a customer’s stack rather than at the application surface.
For a long-term SaaS career, the role offers a rare blend of operational engineering and product influence. Work includes improving Infrastructure as Code deployments, contributing Go code for fixes and small features, and translating field issues into requirements and business cases for engineering investment. That combination builds transferable capability across SaaS environments where reliability, onboarding friction, and time-to-value directly shape retention and expansion.
This position fits engineers who enjoy context switching between code, systems, and stakeholder conversations, and who prefer solving concrete deployment blockers over purely internal platform work. It also suits those comfortable representing engineering in customer settings and turning ambiguous problems into actionable technical paths.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Us
Teleport is the Infrastructure Identity Company, modernizing identity, access, and policy for infrastructure, improving engineering velocity and resiliency of critical infrastructure against human factors and/or compromise.
We are a fast-growing, well-funded Y-Combinator company. We value our craft, are strong supporters of work/life balance, and embrace a culture of humility, honesty, and transparency.
About this job
We're looking for a SRE that will work directly with customers to ensure successful Teleport deployments.
You will meet regularly with customers, understand pain points blocking deployments and remove roadblocks. This includes writing and fixing IaC deployments (like Helm charts), developing workarounds, and writing Go code to fix bugs and implement small features.
For more complex issues, you will work with customers to articulate the problem they are trying to solve, gather requirements, and make the business case to the product and engineering teams to invest in resolving the issue.
Responsibilities
- This job sits at the intersection of product, engineering, and revenue.
- You won't just work closely with the engineering team, you will be on the engineering team.
- The range of problem solving includes networking, performance, security and integrations with existing systems.
- Most of the code you will write will be open source.
- Our products are loved by their users, you'll get to meet them regularly.
Requirements
- Excellent communication skills.
- Willing to travel to customer sites.
- Infrastructure as Code (IaC) experience (like Terraform, Ansible, Helm).
- Linux systems engineering experience.
- Go or Rust experience.
- As we are a startup, you should be comfortable changing the area of focus and working directly with customers.
Interview Process
- You will join 30 minute intro call and we will walk you through the compensation, interview process and requirements.
- You join a Slack channel and submit a coding challenge in (Go/Make/Helm) using GitHub.
Benefits
- Extensive health coverage
- Annual expense budget
- Rest & recovery policies that maximize leave and your ability to recharge
- Investment in your future with retirement savings plans
- Equity in a US $1.1-bn business
- Professional development opportunities
Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.
Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at
https://goteleport.com/legal/apply/job-applicant/ 180800 - 311000 USD a year
The base salary range for new hires in this role is between $180,800 - $266,000 for a level 4 and $211,480 - $311,000 for a level 5. Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
