Why This Job is Featured on The SaaS Jobs
This Engagement Manager role sits at the intersection of enterprise SaaS delivery and the current wave of AI platform adoption. WRITER’s focus on integrating AI into customer workflows makes engagement management less about generic project oversight and more about translating a product platform into operational change across IT and business stakeholders. The remit spanning late stage prospects and existing customers signals a role that connects solution definition with accountable execution, a common pattern in B2B SaaS companies selling into complex environments.
For a SaaS career, the role builds durable experience in how modern platforms get adopted after the contract is signed. It offers repeated exposure to scoping and statements of work, governance models, and measurement of value realization, all core skills in enterprise SaaS where outcomes drive renewals and expansion. The emphasis on discovery, requirement artifacts, testing strategy, and enablement also develops a cross functional toolkit that travels well across customer success, professional services, and product adjacent roles.
This position is best suited to professionals who like structured delivery, stakeholder alignment, and turning ambiguous customer goals into phased roadmaps. It fits someone comfortable moving between pre sales workshops and post sales execution, and who enjoys staying close to technical conversations without needing to be the primary builder.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
📐 About this role
At WRITER, we empower our customers to become AI-first companies by deeply integrating AI into every aspect of their organization. Our approach ensures secure, scalable implementation that is easy for IT to manage and drives widespread adoption. WRITER is the tailored solution for this transformation.
As an Engagement Manager, you will collaborate closely with both late-stage prospects and existing customers. Your role encompasses pre-sales scoping, post-sales delivery, and value realization, helping enterprises quickly achieve tangible results with WRITER. You will guide these companies in adopting WRITER, enabling them to revolutionize their processes and workflows with AI. Your expertise is crucial in ensuring that customers achieve early successes and lay a solid foundation for broad AI adoption at scale. .
🦸🏻♀️ Your responsibilities:
Pre-sales
Partner with our Account Executives in use-case validation calls as the expert to uncover how customers and prospects can use WRITER solutions including prebuilt agents, custom agents, and AI HQ
Strategic selling and clear articulation of the value of WRITER's delivery methodology
Communicate limitations and propose solutions, including custom agent scope, resource needs, and projected timelines
Develop and maintain a deep understanding of the WRITER platform, the broader AI and LLM landscape, as well as our customers’ ecosystems so you can offer solution recommendations
Write statement of work (SOWs) for identified use cases and custom agents
Post-sales
Partner with Customer Success Managers, Customer Architects, Customer Trainers, and AI Engineers to translate the customer’s AI vision into a phased delivery roadmap that aligns to WRITER’s Delivery Methodology
Own end‑to‑end program execution: manage scope, identify measures of success, craft the deployment strategy, detailed project plan, and governance standards & processes.
Lead discovery and user‑research to define key personas, surface pain points & opportunities, and turn research into actionable insights.
Facilitate solution‑design sessions and define requirement artifacts such as journey maps, process maps, product requirement documentation (PRDs), and acceptance criteria.
Define the testing strategy, oversee user acceptance testing, run cut‑over/Go‑No‑Go checklists, and manage hyper‑care & knowledge‑transfer to IT and end‑user teams.
Build and execute an enablement strategy (role‑based training, office hours, champion network) that accelerates adoption and captures quantitative & qualitative success metric for WRITER's AI HQ & AI Studio.
Proactively identify, mitigate, and escalate risks and dependencies; keep internal and customer stakeholders aligned through SteerCos, Design Authorities, Architecture Review Boards, and reporting.
⭐ Is this you?
7+ years leading complex SaaS or AI programs for Fortune 500 clients—either in‑house or with a global consultancy
Prior experiencing delivering globally scaled custom SaaS solutions as a Product Manager, Solution Architect, Engagement Manager, Program Manager, Transformation Consultant or related role
Master planner and change‑agent: you translate strategy into phased roadmaps, set clear goals, and governance that drives measurable business outcomes.
Inspiring leader and facilitator who unifies cross‑functional teams, runs high‑engagement workshops, and communicates complex concepts clearly to technical and non‑technical audiences alike.
Trusted stakeholder manager: builds executive rapport, balances IT & business needs, and establishes transparent reporting cadences that surface risks early.
Data‑driven problem solver skilled in user research, product design, root‑cause analysis, and prioritisation frameworks to focus teams and de‑risk delivery.
Adaptable and endlessly curious—continuously up‑skills on LLM evaluation, RAG architectures, and emerging AI‑agent patterns; shares learnings to uplevel the wider team.
You know how to partner with Architects & Engineers; you are comfortable participating in technical discussions ensuring the solution is aligned with the business objectives and needs of the end-user.
Bachelor’s degree in Computer Science, Engineering, Information Systems or related field; PMP, Agile/SAFe, Design Thinking, or equivalent certifications welcomed.
