Why This Job is Featured on The SaaS Jobs
This Senior Technical Account Manager role sits at a common pressure point in B2B SaaS: turning complex platforms into dependable, repeatable outcomes for mid-to-large customers. Demandbase operates in the GTM and account-based strategy space, where integrations, data quality, and workflow alignment often determine whether a product becomes embedded or remains a tool on the side.
For a long-term SaaS career, the position builds durable leverage in post-sales technical leadership. Managing a portfolio while coordinating across Support, Engineering, Product, and Customer Success develops the operating rhythm used in mature SaaS organizations to reduce friction, surface systemic issues, and translate customer environments into clear internal priorities. Experience spanning onboarding, adoption, and technical health also travels well across SaaS categories that rely on connected systems such as CRM and marketing automation.
This role is best suited to practitioners who enjoy owning ambiguous technical problem spaces while maintaining steady customer communication. It fits someone comfortable working as an experienced individual contributor, balancing multiple accounts, and moving between hands-on troubleshooting and stakeholder alignment without needing constant direction.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Introduction to Demandbase:
Demandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale. With a unified view of data, insights, actions, and outcomes, B2B enterprises can seamlessly align and execute their account-based GTM strategies with confidence. Thousands of businesses trust Demandbase to maximize revenue, minimize waste, and consolidate their data and tech stacks – all in one platform.
As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have also continuously been recognized as One of The Best Places To Work in the San Francisco Bay Area by Fortune, and One of The 60 Best Companies To Sell For by Selling Power. Our offices are located in San Francisco, New York, Austin, Seattle, India, and the United Kingdom.
About the Role
The Senior Technical Account Manager I is an experienced individual contributor responsible for driving technical success for a portfolio of mid-to-large customers. This role operates independently on most accounts, partnering closely with Customer Success Managers to support adoption, integrations, and ongoing technical health.
The ideal candidate is a strong technical practitioner who can manage customer relationships, resolve complex issues, and communicate effectively across technical and business stakeholders, while continuing to deepen platform and domain expertise.
Responsibilities
Own the technical success of a portfolio of customers, serving as the primary technical point of contact.
Execute customer-specific technical plans to support onboarding, integrations, and ongoing product adoption.
Identify and address technical risks, usage gaps, and integration issues, escalating complex problems when needed.
Lead resolution of customer technical issues by coordinating with Support, Engineering, Product, and Customer Success.
Partner with Customer Success Managers to remove technical blockers and improve customer outcomes.
Provide guidance on CRM, marketing automation, and Salesforce-based integrations using established best practices.
Communicate technical concepts, recommendations, and status updates clearly to customer stakeholders.
Contribute customer feedback and recurring technical themes to internal teams.
Qualifications
5-7 years of experience in enterprise B2B SaaS in a technical, customer-facing role.
Working knowledge of CRM platforms, Marketing automation systems and Salesforce automation and lead management concepts.
Ability to manage multiple customer environments independently and prioritize effectively.
Strong problem-solving skills with experience troubleshooting integrations and data flows.
Clear written and verbal communication skills with both technical and non-technical stakeholders.
Bachelor’s degree in Computer Science, Engineering, or a related technical field preferred.
Benefits
Our benefits include options for up to 100% paid Medical and Vision premiums for employees, a flexible PTO policy, paid holidays, and access to mental health and wellness resources. We also provide a 401(k) with pre-tax, after tax, and roth options, as well as short-term/long-term disability, life insurance, and other great benefits.
Our Commitment to Diversity, Equity, and Inclusion at Demandbase
At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.
We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!
We acknowledge that true diversity and inclusion requires ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.
Unsolicited Submissions
At Demandbase, we value thoughtful partnerships and direct connections with candidates. We’re not accepting unsolicited resumes or outreach from third-party recruiting agencies. Any unsolicited submissions will not be reviewed, and no fees will be paid.
