Why This Job is Featured on The SaaS Jobs
Administrative program management is an underappreciated lever in SaaS product organisations, where leadership time, decision cadence, and cross functional alignment directly affect delivery. This role sits inside Snowflake’s Product organisation and focuses on building a scalable administrative operating model, indicating a mature SaaS environment where process design and consistency matter as much as day to day execution.
For a long term SaaS career, the work offers durable exposure to how product leadership teams run: translating priorities into systems, setting metrics for operational programs, and coordinating across HR, Finance, Recruiting, and Executive Operations. Experience designing onboarding and offboarding, headcount planning rhythms, and shared tooling becomes transferable across many SaaS companies, especially those moving from informal support structures to repeatable programs.
This position is best suited to an experienced operator who enjoys turning ambiguity into clear workflows and who can lead through influence as well as direct people management. It will appeal to someone who prefers program ownership over individual task support, values high trust communication, and is comfortable acting as a connective layer between executives and the teams that enable product execution.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.
Snowflake is looking for an experienced and strategic Admin Program Manager to lead our administrative operations within the Product organization. In this role, you will oversee the Product Admin Program, serving as both a lead for the Executive Assistant (EA) community and a partner to Product executives and their cross functional partners. You’ll drive excellence in administrative operations by developing scalable processes, designing programs that support growth, and ensuring consistent, high-quality support for our leaders.
This position is ideal for someone who thrives in a fast-paced, evolving environment, can create structure from ambiguity, and is passionate about building and leading programs that elevate operational excellence.
RESPONSIBILITIES
Program Leadership and Strategy
Serve as the primary lead for the Product Admin Program, ensuring consistent execution and alignment across all administrative functions.
Partner with Product leadership and the Executive Operations team to define program strategy, goals, and success metrics.
Design, implement, and continuously improve operational systems, workflows, and best practices that enhance administrative effectiveness.
Represent the Product Admin community in cross-functional meetings and strategic planning sessions.
People Management and Community Development
Provide leadership, mentorship, and professional development support to EAs across the Product organization.
Lead hiring processes for new EAs, including job design, interview coordination, and onboarding.
Foster community, collaboration, and knowledge sharing within the admin team through regular syncs, trainings, and feedback loops.
Build programs that recognize and reward high performance, while ensuring equitable development opportunities.
Partner with executives and admin on performance management and lead calibration processes for the Product admin team, ensuring a high bar for performance, consistent evaluation standards and growth opportunities.
Operational Excellence
Partner with executives to optimize administrative support across teams—balancing priorities, coverage, and business impact.
Drive initiatives around headcount planning and support structure in partnership with Admin Leads, HR and Finance.
Oversee onboarding and offboarding programs for EAs, ensuring consistency and scalability.
Identify gaps and propose new programs or systems that streamline administrative operations across the org.
Cross-Functional Collaboration
Collaborate with Recruiting, HR, Finance, and Executive Operations to align on processes, communication, and strategic initiatives.
Manage communications and resources that keep teams informed and aligned, such as internal newsletters, wikis, and admin toolkits.
Lead coordination of large-scale team events and meetings – such as Admin onsites, Admin team meetings, and training programs.
SKILLS & EXPERIENCE
Bachelor’s degree and 10+ years of relevant experience, including executive support, operations, or program management roles.
Proven ability to lead and develop high-performing administrative teams.
Demonstrated success in program design, implementation, and scaling within a large, complex organization.
Exceptional communication, interpersonal, and organizational skills.
Strong analytical and strategic thinking skills; able to connect program-level decisions to business outcomes.
Ability to manage multiple competing priorities with attention to detail and a sense of urgency.
Experience with hiring, onboarding, and performance management for administrative professionals.
Strong understanding of cross-functional partnership across Product, HR, Recruiting, and Finance.
Tech-savvy with proficiency in productivity and collaboration tools (Google Workspace, Slack, Workday, etc.).
Passion for Snowflake’s mission and values, and ability to foster them within the admin community.
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
